Relational leadership skills focus on the human side of connection and compassion, as the foundation to driving psychological safety, pro-integrity and organisational performance.
Relationships
Latest news

Published
Empathy is a useful resource in frontline interactions. Should we encourage a more systematic practice of empathy by non-frontline public servants?

Published
The Government writing handbook is a handy guide for everyone in the APS who writes. It is a companion to the Australian Government Style Manual (Style Manual), but with greater focus on the craft of writing.
Upcoming events

This course is delivered on 18/09/2025, by face-to-face consisting of one 8-hour session.

This course is delivered on 02/10/2025, by face-to-screen consisting of one 7-hour session.

This course is delivered from 13/10/2025 to 28/10/2025, by face-to-screen consisting of six 4-hour sessions.

This course is delivered on 16/10/2025, by face-to-face consisting of one 8-hour session.

This course is delivered on 23/10/2025, by face-to-screen consisting of one 8-hour session.

This session will offer insights into the strategic imperatives shaping Australia’s engagement in the region and our foreign policy settings more broadly. Panellists will examine the shifting geopolitical landscape, including the rise of regional powers, evolving security dynamics, and the implications for Australia’s national interests.

This course is delivered from 29/10/2025 to 30/10/2025, by face-to-screen consisting of two 3-hour sessions.

This course is delivered on 06/11/2025, by face-to-screen consisting of one 90-minute session.

This course is delivered on 12/11/2025, by face-to-face consisting of one 8-hour session.

This course is delivered on 13/11/2025, by face-to-screen consisting of one 6.5-hour session.

This course is delivered on 27/11/2025, by face-to-face consisting of one 8-hour session.

This course is delivered on 18/02/2026, by face-to-screen consisting of one 6.5-hour session.

This course is delivered from 25/02/2026 to 26/02/2026, by face-to-screen consisting of two 3-hour sessions.

This course is delivered on 05/03/2026, by face-to-screen consisting of one 90-minute session.

This course is delivered on 11/03/2026, by face-to-screen consisting of one 7-hour session.

This course is delivered on 11/03/2026, by face-to-screen consisting of one 6.5-hour session.

This course is delivered from 17/03/2026 to 18/03/2026, by face-to-screen consisting of two 8-hour sessions.

This course is delivered on 17/03/2026, by face-to-screen consisting of one 7-hour session.

This course is delivered on 18/03/2026, by face-to-screen consisting of one 7-hour session.

This course is delivered on 18/03/2026, by face-to-screen consisting of one 6-hour session.

This course is delivered on 16/04/2026, by face-to-screen consisting of one 90-minute session.

This course is delivered on 06/05/2026, by face-to-face consisting of one 8-hour session.

This course is delivered from 06/05/2026 to 07/05/2026, by face-to-screen consisting of two 3-hour sessions.

This course is delivered from 06/05/2026 to 20/05/2026, by face-to-screen consisting of six 4-hour sessions.

This course is delivered on 07/05/2026, by face-to-screen consisting of one 7-hour session.

This course is delivered on 07/05/2026, by face-to-screen consisting of one 90-minute session.

This course is delivered on 13/05/2026, by face-to-face consisting of one 8-hour session.

This course is delivered on 18/05/2026, by face-to-face consisting of one 8-hour session.

This course is delivered on 03/06/2026, by face-to-face consisting of one 8-hour session.

This course is delivered on 03/06/2026, by face-to-face consisting of one 7-hour session.

This course is delivered on 03/06/2026, by face-to-screen consisting of one 6.5-hour session.

This course is delivered on 18/06/2026, by face-to-screen consisting of one 7-hour session.
Courses

Leaders who have the skills to foster and maintain meaningful relationships that inspire, empower and support others drive organisational success, as well as psychological and psychosocial safety within their teams.

The APS Leadership Capability Connect aims to develop and strengthen ongoing relationships and partnerships with stakeholders who play crucial roles in promoting, supporting and managing leadership development opportunities.

During the course we will discuss what diversity and inclusion means in the APS, identify the legislation and policies you need to be aware of and consider how the APS demonstrates its commitment to diversity and inclusion.

APS Leadership Edge is a cohort-based social learning program which will enable EL 2's to develop their leadership and management skills through a range of learning sprints and activities.

APS Leadership Edge Community is a social learning program which will enable EL 2's to develop their leadership and management skills through a range of resources, communities and activities.

Access practitioner tools, practical guidance, resources and capability programs to align agency practices with the APS Mental Health Capability Framework.

APS Unlocked brings together new and returning members of the APS to engage with experienced APS leaders and practitioners, who will share essential information and tips for a successful and productive career in the APS.

Understand how to create and maintain high-performing teams where work is aligned with government priorities. Learn how to analyse and describe high-performing teams, identify the enablers and barriers, and explain the management practices required.

Identify and examine internal and external work relationships, their relevance and the importance of achieving mutual success. Share and develop good ways to plan for and participate in meetings.

Compassionate Foundations is designed to support you to build your interpersonal and self-care skills to foster positive human-to-human interactions that promote connection and understanding.

This course teaches the skills to respond to workplace and organisational conflict. This practical skills-based program explores the causes of workplace conflict, ways to identify and address the early signs, tools to reduce anxiety and talk skilfully about difficult issues and behaviours in a professional and resilient manner.

This program teaches the skills to respond to workplace and organisational conflict as a manager, including the tools to coach and support others.

Connections is a key step in your workplace peer support journey, providing you with foundational knowledge and skills for the role.

A foundational eLearning course for the Australian Public Service (APS) on respecting and understanding Aboriginal and Torres Strait Islander peoples and cultures.

Build the knowledge, skills, and tools necessary to engage in gender analysis across various public policy fields.

Footprints is a framework that supports APS employees to continually increase and enhance their cross-cultural knowledge and understanding.

Explore aspects of influence and the psychology of persuasion. Understand how verbal and physical language affects interpersonal exchanges, including negotiations, meetings and briefings.

This course examines aspects of influence and persuasion and the negotiation skills essential for managing and leading at the executive level.

The Jawun APS Secondment Program offers secondments with Indigenous regional organisations to highly skilled public servants.

This program will increase the confidence of managers in using formal authority to achieve business outcomes. It includes a series of workplace simulations and role plays.

This workshop provides practical training for managers on how to effectively lead remote and hybrid teams in the Australian Public Service (APS). Participants will develop leadership skills, explore best practices for remote team management, and address common challenges such as communication, accountability, team culture, and well-being.

Equip yourself with essential cultural capabilities and a deep understanding of Pacific cultures, societies, and economies.

The program strengthens the leadership capability of experienced senior executives to effectively deliver their key accountabilities.

Learn about the business context of the APS as well as develop skills and share high-value work practices required to effectively provide professional executive assistance.

This learning experience provides practical strategies to help you develop policy and programs that consider the impact in relation to First Nations peoples.

This course is designed to help improve partnerships with ministers by uplifting the capability of APS staff to engage with ministers and their advisors.
Resources
Guides and resources to support individuals and organisations to better understand, prevent and address workplace sexual harassment, including positive duty.
Administrative Arrangements Orders (AAOs) formally allocate executive responsibility among ministers. They set out which matters and legislation are administered by which department or portfolio.
The Australian Public Service Commission (APSC) provides a range of resources to support diversity and inclusion in APS workplaces.
This video is recorded from the November APS Academy's Craft Conversations event for Working in Government Craft month in October 2021.
The Australian Taxation Office have developed a video series now available to the APS on insider threats and how to spot them.
An APS Integrity Hypotheticals – Conflict of Interest panel recording of discussion stemming from scenarios that highlight the grey (and not so grey) areas of Integrity decision making.
Recorded in June 2025, this panel recording explores integrity in a complex APS, positive leadership, integrity creep and balancing personal with organisational integrity.
The HR Professional Network recognises and leverages best practice across the Australian Public Service (APS). The Network's online community is open to anyone with a GovTEAMS account.
The Government writing handbook is a companion to the Australian Government Style Manual with greater focus on the craft of writing.
Use this Allyship toolkit to better understand how to support behavioural change and cultural safety and to address racism and unconscious bias.
In today’s fast changing work environment, having a culture where everyone feels empowered to speak up without negative consequences will help build trust and confidence in the APS. This is speak up culture and the essence of psychological safety.
The event was focused on pathways to more culturally informed engagement and partnership with First Nations communities and was led by Sam Jeffries with Dr Rachel Bacon.
Services Australia’s Program Practice Frameworks can be used as standalone resources, or as suite of connected products to support staff when managing programs and projects, engaging with stakeholders and conducting analysis. The Frameworks feature focus areas which include a set of guidelines, applied tools, resources and links to other relevant and appropriate materials.
The relationship between ministers and officials is fundamental to our system of government. The foundation of that relationship, like any relationship, is mutual respect. Learn through insights from conversations at the political administrative interface.
The Department of Industry, Science, Energy and Resources provides an interactive guide to the ‘right’ engagement type to choose when engaging with stakeholders and citizens.
The Guidance sets out the behaviours for improving the way the APS puts people and business at the centre of policy, services and delivery.
This is a tool to assess the maturity of supports an agency has in place to build capability to effectively engage.
The Style Manual is for everyone who writes, edits or approves Australian Government content. Use it to create clear and consistent content that meets the needs of users.
Family and domestic violence constitutes any behaviour that is violent, threatening, controlling or intended to make you or your family feel scared and unsafe. Explore the resources and information on where to get help.
The APS Academy has through Cathy Fussell created a series of, ‘How to…’ articles to provide guidance on what information and avenues are available.
Data.gov.au is the central source of Australian open government data. Anyone can access the anonymised public datasets, publicly-funded research data and datasets from private institutions that are in the public interest.
This Community is for Digital Profession members interested in human centred design, user experience, user research and service design. It is a safe and inclusive space to share best practice, connect with peers, share experiences, and solve shared problems.
Heads Up is a workplace mental health literacy resource developed by Beyond Blue. The website has information that is useful for supporting employees to look after their own mental health and support their colleague.
Providing a space for officials to collaborate, share best practice, and hear from industry and government experts, the Commonwealth Procurement and Contract Management Community of Practice is open to all Commonwealth officials.
The Australian Government Directory is a guide to the structures, organisations and key people in the Australian Government.
Recorded in March 2024, Sam Chard discusses how Integrity and judgement work together, and shares guidance on building the valuable skill of using judgement in decision making.
Comcare provides a range of learning resources to help identify, prevent and respond to bullying and harassment.
The Learning Quality Framework is a principle-based model for assessing, building, procuring and delivering high quality, effective and innovative learning experiences.
Comcare’s evidence-based Good Work Design resources can better support health, wellbeing, work participation and productivity, while creating psychologically safe teams.
The case study examines the approach taken for the 2021 Census and a number of ‘firsts’ achieved in its successful delivery.
The Australian Public Service Commission provides practical tips and tools for engaging with stakeholders, particularly when establishing a taskforce.
Australian Public Service Commissioner Dr Gordon de Brouwer’s June 2023 IPAA speech on his vision for the future of the public service.
In this video, APS staff from around the country answer the question: ‘What does working together in the APS mean to you?’
The guide provides practical guidance for people who run activities that target people with disability to design, plan, and deliver more inclusive processes, products, services and policies.
Inspire and support a continuous learning culture with these Continuous Learning conversation prompts.
This Strategy talks about what the Australian Public Service (APS) and the Commonwealth public sector will do to better support Aboriginal and Torres Strait Islander peoples in APS workplaces. It includes actions for effective implementation in Commonwealth agencies.
The Aboriginal and Torres Strait Islander Cultural Capability Framework provides a basis for building the cultural capability of the Commonwealth public sector.
A Psychosocial safety learning bite to support Team Leaders foster and contribute to psychological safety in the workplace.
A Psychosocial safety learning bite to support staff understand and contribute to psychological safety in the workplace.
User research helps you learn about your users and create services to meet their needs. The Digital Transformation Agency provides a useful guidance on user research.
This video was recorded in April 2023 at the APS Academy’s Craft Conversations event on the Integrity craft.
Provided by the Department of Health and Aged Care, Head to Health contains a variety of digital mental health resources that can assist to improve employee wellbeing. These resources include online programs, mobile device applications (Apps), online forums and phone services and a range of digital information sources.
Beyond Blue is a not-for-profit mental health organisation that provides support for mental health illnesses such as depression, suicide and anxiety disorders.
The Black Dog Institute is an Australian research institute focused on investigating mental health issues across the lifespan. Research findings have been translated into evidence-based tools and mobile device applications (Apps).
The National Health and Medical Research Council (NHMRC) provides guidance useful for supporting employees who have physical health concerns impacting their work.
Martin Seligman presents the ‘PERMA’ model which steps through five elements essential to human wellbeing and flourishing: positive emotions, engagement, relationships, meaning and achievement.
The Digital Profession Member Community helps you find opportunities to work across government, collaborate and share crucial digital talent on projects.
The APS Reform Office has created a website with resources and links on how public service agencies are implementing APS Reform initiatives.
This video from AusIndustry Regional Managers provides practical ‘top tips’ for successful businesses engagement.
This Strategy provides a foundation for building an inclusive and diverse Australian Public Service (APS). It includes detailed actions for effective implementation in Commonwealth agencies.
Trauma-informed guidance to accompany the release of 'Set the Standard: Report on the Independent Review into Commonwealth Parliamentary Workplaces'. The Resource outlines trauma such as bullying, sexual harassment and sexual assault and its impacts.
This series covers tools to respond to challenges, stresses, conflict and more at work. This episode explores the basics of Action Learning for digital courses and coaching.
These principles will develop a continuous learning culture to support APS people, managers and leaders to take up their responsibility for learning.
This podcast episode highlights changes, developments and insights across the Learning and Development profession. Although aimed at L&D practitioners, it also offers insights and ideas for individual learning.
These 'bite sized brain hacks' offer coaching in improving how you learn. This episode includes 3 strategies you can apply to fall in love with learning and build your curiosity.
This Strategy presents a pathway to realise gender equality in our Australian Public Service (APS). It includes action areas for effective implementation in Commonwealth agencies.
The APS HR Profession has developed a leader attributes overview to support HR professionals in defining and encouraging HR leadership.
The APS HR Profession has developed a capability framework to guide HR professionals to take control of their career pathways.
The APS HR Profession has developed an information package to support HR professionals in a range of day-to-day activities to high level strategic positioning.
Professor Robert Cialdini developed what he describes as ‘six universal principles of persuasion’. These fundamental human states allow leaders to increase the likelihood of influencing others.
In this video, Brené Brown (2013) explains how to create a genuine empathic connection through understanding ourselves and our own fragilities.
Lisa Lahey (2017) explores how leaders can transcend habitual patterns, and considers how to navigate change and complexity.
What makes a leader sound compelling - even when delivering bad news? Speaker coach Noah Zandan analysed data on how visionary leaders talk. This TED talk looks at these key elements.
Caroline Webb (2018) discusses the ‘discover-defend axis’ which is a model showing that the brain has two ‘modes’ which shape the way humans interact.
Brene Brown informs leaders how they can give constructive and honest feedback from a place of engagement, rather than judgment. She calls it ‘Sitting on the same side of the table,’ as someone.
‘Broaden and Build’ theory explores how broadening our perspectives and actions, we tend to build important and lasting physical, intellectual, psychological and social resources.
Gabriele Oettingen presents the ‘WOOP’ model which is a practical, accessible, evidence based mental strategy that people can use to find and fulfil their wishes and change their habits.
This ‘Practice Group’ was created to foster and support the use of deliberative practices in government. It contains papers researched and written on public deliberation.