Empathy is a useful resource in frontline interactions. Should we encourage a more systematic practice of empathy by non-frontline public servants?
Relationships
Latest news
Upcoming events
This course is delivered on 06/08/2025, by face-to-screen consisting of one 7-hour session.
This course is delivered on 06/08/2025, by face-to-screen consisting of one 6.5-hour session.
This course is delivered on 19/08/2025, by face-to-screen consisting of one 7-hour session.
This course is delivered on 21/08/2025, by face-to-screen consisting of one 7-hour session.
This course is delivered from 22/08/2025 to 11/11/2025, by face-to-face/face-to-screen (Hybrid), consisting of eight sessions of varying lengths.
This course is delivered from 25/08/2025 to 18/11/2025, by face-to-face/face-to-screen (Hybrid), consisting of eight sessions of varying lengths.
This course is delivered on 04/09/2025, by face-to-screen consisting of one 90-minute session.
This course is delivered on 09/09/2025, by face-to-screen consisting of one 6-hour session.
This course is delivered on 18/09/2025, by face-to-face consisting of one 8-hour session.
This course is delivered on 02/10/2025, by face-to-screen consisting of one 7-hour session.
This course is delivered from 13/10/2025 to 28/10/2025, by face-to-screen consisting of six 4-hour sessions.
This course is delivered on 16/10/2025, by face-to-face consisting of one 8-hour session.
This course is delivered on 23/10/2025, by face-to-screen consisting of one 8-hour session.
This course is delivered on 06/11/2025, by face-to-screen consisting of one 90-minute session.
This course is delivered on 12/11/2025, by face-to-face consisting of one 8-hour session.
This course is delivered on 13/11/2025, by face-to-screen consisting of one 6.5-hour session.
This course is delivered on 27/11/2025, by face-to-face consisting of one 8-hour session.
This course is delivered on 18/02/2026, by face-to-screen consisting of one 6.5-hour session.
This course is delivered on 05/03/2026, by face-to-screen consisting of one 90-minute session.
This course is delivered on 11/03/2026, by face-to-screen consisting of one 7-hour session.
This course is delivered on 11/03/2026, by face-to-screen consisting of one 6.5-hour session.
This course is delivered from 17/03/2026 to 18/03/2026, by face-to-screen consisting of two 8-hour sessions.
This course is delivered on 17/03/2026, by face-to-screen consisting of one 7-hour session.
This course is delivered on 18/03/2026, by face-to-screen consisting of one 7-hour session.
This course is delivered on 18/03/2026, by face-to-screen consisting of one 6-hour session.
This course is delivered on 16/04/2026, by face-to-screen consisting of one 90-minute session.
This course is delivered on 06/05/2026, by face-to-face consisting of one 8-hour session.
This course is delivered from 06/05/2026 to 20/05/2026, by face-to-screen consisting of six 4-hour sessions.
This course is delivered on 07/05/2026, by face-to-screen consisting of one 7-hour session.
This course is delivered on 07/05/2026, by face-to-screen consisting of one 90-minute session.
This course is delivered on 13/05/2026, by face-to-face consisting of one 8-hour session.
This course is delivered on 18/05/2026, by face-to-face consisting of one 8-hour session.
This course is delivered on 03/06/2026, by face-to-face consisting of one 8-hour session.
This course is delivered on 03/06/2026, by face-to-screen consisting of one 6.5-hour session.
This course is delivered on 18/06/2026, by face-to-screen consisting of one 7-hour session.
Courses
The APS Leadership Capability Connect aims to develop and strengthen ongoing relationships and partnerships with stakeholders who play crucial roles in promoting, supporting and managing leadership development opportunities.
During the course we will discuss what diversity and inclusion means in the APS, identify the legislation and policies you need to be aware of and consider how the APS demonstrates its commitment to diversity and inclusion.
APS Leadership Edge is a cohort-based social learning program which will enable EL 2's to develop their leadership and management skills through a range of learning sprints and activities.
APS Leadership Edge Community is a social learning program which will enable EL 2's to develop their leadership and management skills through a range of resources, communities and activities.
Access practitioner tools, practical guidance, resources and capability programs to align agency practices with the APS Mental Health Capability Framework.
APS Unlocked brings together new and returning members of the APS to engage with experienced APS leaders and practitioners, who will share essential information and tips for a successful and productive career in the APS.
Understand how to create and maintain high-performing teams where work is aligned with government priorities. Learn how to analyse and describe high-performing teams, identify the enablers and barriers, and explain the management practices required.
Identify and examine internal and external work relationships, their relevance and the importance of achieving mutual success. Share and develop good ways to plan for and participate in meetings.
Compassionate Foundations is designed to support you to build your interpersonal and self-care skills to foster positive human-to-human interactions that promote connection and understanding.
This course teaches the skills to respond to workplace and organisational conflict. This practical skills-based program explores the causes of workplace conflict, ways to identify and address the early signs, tools to reduce anxiety and talk skilfully about difficult issues and behaviours in a professional and resilient manner.
This program teaches the skills to respond to workplace and organisational conflict as a manager, including the tools to coach and support others.
A foundational eLearning course for the Australian Public Service (APS) on respecting and understanding Aboriginal and Torres Strait Islander peoples and cultures.
Build the knowledge, skills, and tools necessary to engage in gender analysis across various public policy fields.
Explore aspects of influence and the psychology of persuasion. Understand how verbal and physical language affects interpersonal exchanges, including negotiations, meetings and briefings.
This course examines aspects of influence and persuasion and the negotiation skills essential for managing and leading at the executive level.
This program will increase the confidence of managers in using formal authority to achieve business outcomes. It includes a series of workplace simulations and role plays.
This workshop provides practical training for managers on how to effectively lead remote and hybrid teams in the Australian Public Service (APS). Participants will develop leadership skills, explore best practices for remote team management, and address common challenges such as communication, accountability, team culture, and well-being.
Equip yourself with essential cultural capabilities and a deep understanding of Pacific cultures, societies, and economies.
The program strengthens the leadership capability of experienced senior executives to effectively deliver their key accountabilities.
This learning experience provides practical strategies to help you develop policy and programs that consider the impact in relation to First Nations peoples.
This course is designed to help Improve partnerships with ministers by uplifting the capability of APS staff to engage with ministers and their advisors.
Resources
The HR Professional Network recognises and leverages best practice across the Australian Public Service (APS). The Network's online community is open to anyone with a GovTEAMS account.
The Government writing handbook is a companion to the Australian Government Style Manual with greater focus on the craft of writing.
In today’s fast changing work environment, having a culture where everyone feels empowered to speak up without negative consequences will help build trust and confidence in the APS. This is speak up culture and the essence of psychological safety.
Use this Allyship toolkit to better understand how to support behavioural change and cultural safety and to address racism and unconscious bias.
Guides and resources to support individuals and organisations to better understand, prevent and address workplace sexual harassment, including positive duty.
The event was focused on pathways to more culturally informed engagement and partnership with First Nations communities and was led by Sam Jeffries with Dr Rachel Bacon.
Services Australia’s Program Practice Frameworks can be used as standalone resources, or as suite of connected products to support staff when managing programs and projects, engaging with stakeholders and conducting analysis. The Frameworks feature focus areas which include a set of guidelines, applied tools, resources and links to other relevant and appropriate materials.