Empathy is a useful resource in frontline interactions. Should we encourage a more systematic practice of empathy by non-frontline public servants?
Communication
Latest news
Published
Chloe Tallentire's AI CoLab journey shows how structured, collaborative AI tools empower APS teams to navigate complexity with greater clarity and confidence.
Upcoming events
This course is delivered on 01/08/2025, by face-to-face consisting of one 7-hour session.
This course is delivered from 05/08/2025 to 06/08/2025, by face-to-screen consisting of two 3-hour sessions.
This course is delivered on 06/08/2025, by face-to-screen consisting of one 7-hour session.
This course is delivered on 14/08/2025, by face-to-face consisting of one 8-hour session.
This course is delivered on 14/08/2025, by face-to-face consisting of one 7-hour session.
This course is delivered on 21/08/2025, by face-to-screen consisting of one 7-hour session.
This course is delivered on 27/08/2025, by face-to-face consisting of one 8-hour session.
This course is delivered from 02/09/2025 to 03/09/2025, by face-to-screen consisting of two 3-hour sessions.
This course is delivered on 04/09/2025, by face-to-screen consisting of one 8-hour session.
This course is delivered on 04/09/2025, by face-to-screen consisting of one 4-hour session.
This course is delivered on 04/09/2025, by face-to-screen consisting of one 90-minute session.
This course is delivered from 09/09/2025 to 10/09/2025, by face-to-screen consisting of two 3-hour sessions.
This course is delivered on 15/09/2025, by face-to-face consisting of one 8-hour session.
This course is delivered on 16/09/2025, by face-to-face consisting of one 7-hour session.
This course is delivered from 07/10/2025 to 08/10/2025, by face-to-screen consisting of two 3-hour sessions.
This course is delivered from 14/10/2025 to 15/10/2025, by face-to-screen consisting of two 3-hour sessions.
This course is delivered on 16/10/2025, by face-to-face consisting of one 8-hour session.
This course is delivered on 20/10/2025, by face-to-face consisting of one 7-hour session.
This course is delivered on 23/10/2025, by face-to-face consisting of one 8-hour session.
This course is delivered on 06/11/2025, by face-to-face consisting of one 4-hour session.
This course is delivered on 06/11/2025, by face-to-screen consisting of one 90-minute session.
This course is delivered from 11/11/2025 to 13/11/2025, by face-to-screen consisting of two 3-hour sessions and on 3.5-hour session.
This course is delivered from 11/11/2025 to 12/11/2025, by face-to-screen consisting of two 3-hour sessions.
This course is delivered on 19/11/2025, by face-to-face consisting of one 7-hour session.
This course is delivered on 25/11/2025, by face-to-face consisting of one 7-hour session.
This course is delivered on 27/11/2025, by face-to-face consisting of one 8-hour session.
This course is delivered from 02/12/2025 to 03/12/2025, by face-to-screen consisting of two 3-hour sessions.
This course is delivered on 04/12/2025, by face-to-screen consisting of one 8-hour session.
This course is delivered from 17/02/2026 to 18/02/2026, by face-to-screen consisting of two 3-hour sessions.
This course is delivered on 19/02/2026, by face-to-screen consisting of one 4-hour session.
This course is delivered from 23/02/2026 to 24/02/2026, by face-to-screen consisting of two 3-hour sessions.
This course is delivered from 23/02/2026 to 25/02/2026, by face-to-screen consisting of two 3-hour sessions and on 3.5-hour session.
This course is delivered on 05/03/2026, by face-to-screen consisting of one 8-hour session.
This course is delivered on 05/03/2026, by face-to-screen consisting of one 90-minute session.
This course is delivered from 10/03/2026 to 11/03/2026, by face-to-screen consisting of two 3-hour sessions.
This course is delivered from 16/03/2026 to 17/03/2026, by face-to-screen consisting of two 3.5-hour sessions.
This course is delivered from 17/03/2026 to 18/03/2026, by face-to-screen consisting of two 8-hour sessions.
This course is delivered on 17/03/2026, by face-to-screen consisting of one 7-hour session.
This course is delivered from 17/03/2026 to 18/03/2026, by face-to-screen consisting of two 3-hour sessions.
This course is delivered on 18/03/2026, by face-to-screen consisting of one 7-hour session.
This course is delivered on 26/03/2026, by face-to-face consisting of one 7-hour session.
This course is delivered on 09/04/2026, by face-to-face consisting of one 8-hour session.
This course is delivered on 16/04/2026, by face-to-face consisting of one 4-hour session.
This course is delivered on 16/04/2026, by face-to-screen consisting of one 90-minute session.
This course is delivered on 21/04/2026, by face-to-face consisting of one 7-hour session.
This course is delivered from 05/05/2026 to 07/05/2026, by face-to-screen consisting of two 3-hour sessions and on 3.5-hour session.
This course is delivered from 05/05/2026 to 06/05/2026, by face-to-screen consisting of two 3-hour sessions.
This course is delivered on 07/05/2026, by face-to-screen consisting of one 90-minute session.
This course is delivered from 12/05/2026 to 13/05/2026, by face-to-screen consisting of two 3-hour sessions.
This course is delivered on 14/05/2026, by face-to-screen consisting of one 8-hour session.
This course is delivered on 18/05/2026, by face-to-face consisting of one 8-hour session.
This course is delivered on 19/05/2026, by face-to-face consisting of one 7-hour session.
This course is delivered on 20/05/2026, by face-to-face consisting of one 8-hour session.
This course is delivered on 03/06/2026, by face-to-face consisting of one 8-hour session.
This course is delivered on 10/06/2026, by face-to-face consisting of one 8-hour session.
This course is delivered on 10/06/2026, by face-to-face consisting of one 7-hour session.
This course is delivered on 11/06/2026, by face-to-screen consisting of one 4-hour session.
This course is delivered on 18/06/2026, by face-to-screen consisting of one 7-hour session.
Courses
The purpose of this ACCELERATE2Facilitate course is to provide participants with the opportunity to gain valuable skills and knowledge in facilitation techniques when delivering in a virtual environment.
The purpose of this ACCELERATE2Present course is to provide participants with the opportunity to gain valuable skills and knowledge in presentation techniques when delivering in a virtual environment.
The purpose of this ACCELERATE2Train course is to provide participants with the opportunity to gain valuable skills and knowledge in training techniques when delivering in a virtual environment.
Appearing before parliamentary committees takes an in-depth look at parliamentary committees that scrutinise decisions and the information flow between the APS, the parliament and the public. This program will help you to prepare effectively and communicate information clearly.
During the course we will discuss what diversity and inclusion means in the APS, identify the legislation and policies you need to be aware of and consider how the APS demonstrates its commitment to diversity and inclusion.
An eLearning module for new starters recognising responsibilities and accountabilities for managing public resources.
Access practitioner tools, practical guidance, resources and capability programs to align agency practices with the APS Mental Health Capability Framework.
APS Unlocked brings together new and returning members of the APS to engage with experienced APS leaders and practitioners, who will share essential information and tips for a successful and productive career in the APS.
Takes an in-depth look at decision-making and the skills required to design, develop and deliver a briefing across a range of scenarios. Learn effective briefing techniques and workshop approaches.
The program focuses on developing APS Change Management capability to build the capacity for government to deliver well considered and well-planned change.
The Change Management Practitioner program is an online program offering extension learning to participants who have completed the Change Management Foundation Program.
This course is designed to improve the way APS employees coach and manage others so they can deliver improved outcomes, ultimately resulting in higher APS productivity.
Compassionate Foundations is designed to support you to build your interpersonal and self-care skills to foster positive human-to-human interactions that promote connection and understanding.
This program teaches the skills to respond to workplace and organisational conflict as a manager, including the tools to coach and support others.
Interactive course on editing and proofing written text. It includes writing skills, editing and proofing methods. You will be able to enhance documents for correctness and clarity.
All workplaces use communication and our overall job effectiveness is strongly influenced by how well we communicate. Learn how to present information clearly, concisely and in a compelling manner.
The EL2 Leadership Program supports leaders to move beyond their technical expertise and develop essential management and leadership capabilities.
APS employees who produce routine correspondence, such as emails and letters. Suitable for improving ability to logically sequence information, use appropriate styles and readability.
This course is designed for those who produce documents involving analysis or evidence-based argument. It is suitable for all APS and executive levels who need to improve their analytical writing.
Explore aspects of influence and the psychology of persuasion. Understand how verbal and physical language affects interpersonal exchanges, including negotiations, meetings and briefings.
This course examines aspects of influence and persuasion and the negotiation skills essential for managing and leading at the executive level.
The Multicultural Organisation – Staff Awareness, Innovation and Capability (MOSAIC) digital learning magazine aims to enhance multicultural awareness in the APS.
Equip yourself with essential cultural capabilities and a deep understanding of Pacific cultures, societies, and economies.
This course covers the role of the secretariat when working in government, teams and stakeholder groups. Examine protocols and learn to coordinate and prepare meeting agendas and other documents.
This four-part workshop series, consisting of two themes, offers SES leaders a deep dive into unconscious bias for organisational change. Supported by follow-up workshops, SES leaders can share personal reflections and action plans.
This program educates Australian Public Service (APS) staff on the SFIA framework and how agencies can use it. It is designed as a series of information sessions.
This course is designed to help Improve partnerships with ministers by uplifting the capability of APS staff to engage with ministers and their advisors.
Resources
The Government writing handbook is a companion to the Australian Government Style Manual with greater focus on the craft of writing.
Use this Allyship toolkit to better understand how to support behavioural change and cultural safety and to address racism and unconscious bias.
A video outlining the Caretaker Conventions and providing guidance for APS employees on how to conduct themselves.
The event was focused on pathways to more culturally informed engagement and partnership with First Nations communities and was led by Sam Jeffries with Dr Rachel Bacon.
Services Australia’s Program Practice Frameworks can be used as standalone resources, or as suite of connected products to support staff when managing programs and projects, engaging with stakeholders and conducting analysis. The Frameworks feature focus areas which include a set of guidelines, applied tools, resources and links to other relevant and appropriate materials.
Create and edit digital content to improve and integrate information and content into an existing body of knowledge while understanding how copyright and licences are to be applied.