Communication

A content strategy sets the foundation for the creation, structure and governance of content. You should apply a content strategy when building new services or redesigning web content, or for big changes such as machinery-of-government updates.

Create and edit digital content, improve and integrate information and content, and understanding how copyright and licences are to be applied.

Identify needs and problems, and resolve conceptual problems and problem situations in digital environments.

Protect devices, content, personal data and privacy in digital environments.

Articulate information needs, to locate and retrieve digital data, information and content.

Embed digital by default by promoting and championing digital ways of working.

Interact, communicate and collaborate through digital technologies while being aware of cultural and generational diversity.

This video is recorded from the November APS Academy's Craft Conversations event for Working in Government Craft month in October 2021.

An APS Integrity Hypotheticals – Conflict of Interest panel recording of discussion stemming from scenarios that highlight the grey (and not so grey) areas of Integrity decision making.

The Government writing handbook is a companion to the Australian Government Style Manual with greater focus on the craft of writing.

Use this Allyship toolkit to better understand how to support behavioural change and cultural safety and to address racism and unconscious bias.

​​This guidance outlines the requirements of the Directions on Stewardship and provides further interpretation, advice, and case studies on the application of Stewardship.​

A video outlining the Caretaker Conventions and providing guidance for APS employees on how to conduct themselves.

​​The event was focused on pathways to more culturally informed engagement and partnership with First Nations communities and was led by Sam Jeffries with Dr Rachel Bacon.​

Services Australia’s Program Practice Frameworks can be used as standalone resources, or as suite of connected products to support staff when managing programs and projects, engaging with stakeholders and conducting analysis. The Frameworks feature focus areas which include a set of guidelines, applied tools, resources and links to other relevant and appropriate materials.

The Style Manual is for everyone who writes, edits or approves Australian Government content. Use it to create clear and consistent content that meets the needs of users.

A ‘how to’ guide to service mapping for system stewards, policy makers and service providers working to improve human services.

The Learning Quality Framework is a principle-based model for assessing, building, procuring and delivering high quality, effective and innovative learning experiences.

The Australian Policy Cycle designed by James Gulliver Hancock provides an easy to follow visual of the key milestones required for best practice government decision making.

Comcare’s evidence-based Good Work Design resources can better support health, wellbeing, work participation and productivity, while creating psychologically safe teams.

The Australian Public Service Commission provides practical tips and tools for engaging with stakeholders, particularly when establishing a taskforce.

The APS Learning Design Manual pulls together some practical principles, examples, useful links, and tools & templates to support designers throughout the learning design process.

The ‘Integrity Good Practice Guide’ includes a range of practical examples of how you can contribute to a pro-integrity culture.

The guide provides practical guidance for people who run activities that target people with disability to design, plan, and deliver more inclusive processes, products, services and policies.

Inspire and support a continuous learning culture with these Continuous Learning conversation prompts.

The Aboriginal and Torres Strait Islander Cultural Capability Framework provides a basis for building the cultural capability of the Commonwealth public sector.

A Psychosocial safety learning bite to support staff understand and contribute to psychological safety in the workplace.

A Psychosocial safety learning bite to support Team Leaders foster and contribute to psychological safety in the workplace.

Martin Seligman presents the ‘PERMA’ model which steps through five elements essential to human wellbeing and flourishing: positive emotions, engagement, relationships, meaning and achievement.

This video from AusIndustry Regional Managers provides practical ‘top tips’ for successful businesses engagement.

Trauma-informed guidance to accompany the release of 'Set the Standard: Report on the Independent Review into Commonwealth Parliamentary Workplaces'. The Resource outlines trauma such as bullying, sexual harassment and sexual assault and its impacts.

The Protective Security Policy Framework (PSPF) helps Australian Government entities to protect their people, information and assets, both at home and overseas.

Professor Robert Cialdini developed what he describes as ‘six universal principles of persuasion’. These fundamental human states allow leaders to increase the likelihood of influencing others.

The ILS provides capability development guidance for individuals and agencies in the form of descriptions and behaviours for all levels in the Australian Public Service.

What makes a leader sound compelling - even when delivering bad news? Speaker coach Noah Zandan analysed data on how visionary leaders talk. This TED talk looks at these key elements.

Brene Brown informs leaders how they can give constructive and honest feedback from a place of engagement, rather than judgment. She calls it ‘Sitting on the same side of the table,’ as someone.

In her TED talk, ‘The power of believing that you can improve’ (2014), Carol Dweck discusses the ‘growth mindset’ which leaders can use to build their brain’s capacity to learn and solve problems.

Caroline Webb (2018) discusses the ‘discover-defend axis’ which is a model showing that the brain has two ‘modes’ which shape the way humans interact.

In this video, Brené Brown (2013) explains how to create a genuine empathic connection through understanding ourselves and our own fragilities.

Lisa Lahey (2017) explores how leaders can transcend habitual patterns, and considers how to navigate change and complexity.

Gabriele Oettingen presents the ‘WOOP’ model which is a practical, accessible, evidence based mental strategy that people can use to find and fulfil their wishes and change their habits.