MasterCraft Series: APS EA Excellence
Tips and Tricks from Three Skilled Executive Assistants
Ever wondered what it takes to support leaders at the very pinnacle of the Australian Public Service? Join us for an exclusive MasterCraft Series event featuring 3 accomplished Executive Assistants who work directly with APS agency Secretaries. These EA professionals operate at the highest levels of government, orchestrating complex schedules, managing sensitive communications, and ensuring seamless operations for some of Australia's most influential decision-makers. This is your rare opportunity to hear directly from those who have mastered the art of executive support at the Secretary level.
Our expert panel will pull back the curtain on their daily practice, sharing hard-won insights and work-tested strategies that have proven invaluable throughout their careers. From navigating competing priorities and managing stakeholder relationships to anticipating needs and maintaining composure under pressure, you'll gain practical insights that you can consider using immediately in your own role. Whether you're an aspiring EA, currently supporting executives, or looking to elevate your professional practice, this session promises actionable advice, real APS world examples, and the kind of insider knowledge that can only come from years of experience at the top. Don't miss this chance to learn from the best in the business.
*Please note this event will be recorded. You can view this video and other MasterCraft Series events here.
Panellists
Vanessa Jordan
Vanessa Jordan is the Executive Assistant to Tony Cook PSM, Secretary of the Department of Education. With more than 30 years of experience as an EA, Vanessa brings a wealth of knowledge, professionalism, and a warm, approachable manner to her role. Vanessa’s career began as a weekend receptionist and typist at a medical practice, sparking a passion for a career as an EA. After graduating school, Vanessa joined Minter Ellison Lawyers, where she worked for high-profile lawyers and barristers for twelve years, refining her EA skills in a dynamic and demanding environment.
For nearly two decades, Vanessa has contributed her expertise to the Australian Public Service, supporting Senior Executives across diverse portfolios such as Strategic Policy, Indigenous Affairs, Community Services, Housing and Homelessness, Early Childhood, Skills and Training, Higher Education, Research, and International Relations.
Vanessa is highly regarded for her friendly and professional manner, discretion, exceptional organisational skills, and expertise in managing complex diaries and travel.
Vanessa is generous with her time and respected for her commitment to mentoring other EAs, offering guidance and support at every stage of their careers. This dedication and approachable manner make her a valued leader and trusted colleague in the department and beyond.
Lisa Tonna
Lisa is currently Executive Assistant to Jim Betts, Secretary, Department of Infrastructure, Transport, Regional Development Communications and the Arts.
Lisa Tonna is a Canberra-born Executive Assistant and passionate advocate for the EA profession. After a successful 30-year career in hairdressing, she made a bold transition into the corporate world bringing with her resilience, adaptability, and a strong client-service mindset.
In a remarkably short time, Lisa has established herself as a trusted and strategic EA, known for her practical approach, attention to detail, and commitment to continuous improvement. She is especially passionate about empowering other Executive Assistants to recognise their value, elevate their impact and step confidently into leadership within their roles.
Billie McAlpine
Billie is currently Executive Assistant to Matt Yannopoulos PSM, Secretary, Department of Finance.
Billie McAlpine has over 3 decades of experience in the public service. Currently the Executive Assistant to the Secretary of Finance, Matt Yannopoulos PSM, Billie has successfully supported senior leaders across a diverse range of government portfolios, including health, education, defence, and finance. Billie has extensive knowledge of government procedures, combined with a talent for managing complex diaries, coordinating high-level meetings, and handling confidential matters with discretion. Billie’s career is marked by a commitment to public service excellence, exceptional attention to detail, strong communication skills, and a proactive approach to problem-solving.
Participant benefits
Hear from experienced Executive Assistants on what it takes to succeed in this role.
Gain approaches you can immediately apply to enhance your effectiveness in supporting senior executives and managing tight timeframes.
Learn from real-world experiences at the Secretary level, including proven techniques for anticipating needs, managing priorities, and navigating complex stakeholder relationships
Expand your professional network and connect with peers while gaining insights that typically take years to develop
Suitable for
All Staff
Category and User level
This learning experience aligns with the Working in Government Craft at the Foundation level.
Price
Free of charge.