Service Mapping 101 Guide

The Service Mapping 101 Guide is designed for system stewards, policy makers and service providers working to improve human services. It equips you with the skills and knowledge to create service maps and use them as a tool for better decision-making.

This learning experience is provided by the Department of the Prime Minister & Cabinet in partnership with The Cabinet Office, New South Wales. 

Participant benefits

• Learn current approaches, methods, tools and resources you can use to produce human services maps.
• Acquire the skills & knowledge to create service maps.
• Learn how to use service mapping as a tool for informed and effective human services planning, evaluation, policy and investment decisions.

Suitable for 

All staff.

Category and User Level 

This resource aligns with the Implementation & Services Craft at the Practitioner level.

Note: The Guide features embedded hyperlinks for easy navigation. Search for the 'home' button and chapter/sub-chapter links on each page.