Service design

Behavioural insights tools assist understanding human behaviour, which can inform policy design.

The Government writing handbook is a companion to the Australian Government Style Manual with greater focus on the craft of writing.

Services Australia’s Program Practice Frameworks can be used as standalone resources, or as suite of connected products to support staff when managing programs and projects, engaging with stakeholders and conducting analysis. The Frameworks feature focus areas which include a set of guidelines, applied tools, resources and links to other relevant and appropriate materials.

The Style Manual is for everyone who writes, edits or approves Australian Government content. Use it to create clear and consistent content that meets the needs of users.

The Office for Women supports the government’s gender equality priorities and steward gender responsive budgeting by supporting the APS to build gender analysis capability.

The APS Academy has through Cathy Fussell created a series of, ‘How to…’ articles to provide guidance on what information and avenues are available.

For designers of digital services, the Australian Government Digital Service Standard sets out the best-practice principles that are simple, clear and fast.

Data.gov.au is the central source of Australian open government data. Anyone can access the anonymised public datasets, publicly-funded research data and datasets from private institutions that are in the public interest.

This Community is for Digital Profession members interested in human centred design, user experience, user research and service design. It is a safe and inclusive space to share best practice, connect with peers, share experiences, and solve shared problems.

The Digital Professional Stream Strategy is a structured way to build and uplift the core digital expertise of leadership and the workforce. It outlines the 6 broad themes and signature initiatives that will bring the strategy to life and create momentum.

The Framework is a guide for agencies, employees and managers as they build data capabilities, manage workforce requirements and develop careers.

Find information on why accessibility is in the Digital Service Standard and how you can meet the Standard through applying accessibility principles in the Discovery, Alpha and Beta stages of design.

The 2030 vision from the Australian Government is to deliver simple, secure and connected public services, for all people and business, through world class data and digital capabilities.

The Open Policy Making Toolkit is a product of the UK Government's Open Policy Lab. Access a range of tools and techniques to assist the policy development process.

A ‘how to’ guide to service mapping for system stewards, policy makers and service providers working to improve human services.

The APS Change Framework is for anyone managing change across the Australian Public Service.

Multiple different Impact Analysis processes are now required during new policy development. Five key Agencies have combined to share key resources you need to know when developing any new policy

The APS Learning Quality Framework GovTEAMS site is for sharing case studies, examples, tools, templates and research to support inclusive design.

The Learning Quality Framework is a principle-based model for assessing, building, procuring and delivering high quality, effective and innovative learning experiences.

Nesta's online toolkit provides tools and resources to encourage innovative policy development.

The case study examines the approach taken for the 2021 Census and a number of ‘firsts’ achieved in its successful delivery.

The Policy Project is an initiative of the New Zealand Government to support individual who provide advice to decision makers, access relevant tools, advice and information.

The APS Learning Design Manual pulls together some practical principles, examples, useful links, and tools & templates to support designers throughout the learning design process.

This Australian Government resource is designed to build evaluation into everyday practice across the APS.

The FLOE Inclusive Learning Design Handbook is designed to assist in creating adaptable and personalised resources that can accommodate a diversity of learning preferences and individual needs. It offers guidance whether you are creating simple text-based resources, animations, applets, simulations or full production videos.

A short video developed by the Government of South Australia on how (and why) the Online Accessibility Toolkit was created.

An award-winning Online Accessibility Toolkit developed by the South Australian Government. It provides best-practice guidelines, policies, resources and tools to support users in various job roles to ensure accessibility is considered in design.

The accessible colour palette builder is a tool to help you design accessible digital content in colour combinations that are suitable for people with visual impairments or colour vision deficiencies.

This APS Academy factsheet presents some helpful tips on improving the accessibility of your publications, for both print and reading online.

The colour contrast checker is a tool to test the contrast suitability of background colour and foreground text, to ensure your design colours meet the WCAG contrast ratio formula test.

User research helps you learn about your users and create services to meet their needs. The Digital Transformation Agency provides a useful guidance on user research.

Digital Profession quick guides help you with basic concepts and ideas to integrate modern ways of working in your organisation.

Developed by the Digital Transformation Agency, this guide provides direction on how you can design and build a service taking an agile and user-centred approach.

The Observatory of Public Sector Innovation at the OECD has curated a wide range of toolkits on service design for you to explore.

The Digital Transformation Agency provides guidance on the Service design and delivery process to support agencies to meet the Digital Service Standard criteria.

The Promise of Co-design for Public Policy by Emma Blomkamp explores co-design in public policy. It was published in the Australian Journal of Public Administration.