Service design
Upcoming events
This course is delivered from 07/08/2025 to 11/12/2025, by face-to-screen consisting of 16 sessions of 30-minutes to 2.5-hours.
This course is delivered from 20/08/2025 to 21/08/2025, by face-to-face consisting of two 7-hour sessions.
This course is delivered from 07/10/2025 to 14/10/2025, by face-to-screen consisting of four 3-hour sessions.
This course is delivered from 01/12/2025 to 09/12/2025, by face-to-screen consisting of four 3-hour sessions.
This course is delivered from 17/02/2026 to 25/02/2026, by face-to-screen consisting of four 3-hour sessions.
This course is delivered from 13/04/2026 to 14/04/2026, by face-to-face consisting of two 7-hour sessions.
This course is delivered from 11/05/2026 to 19/05/2026, by face-to-screen consisting of four 3-hour sessions.
This course is delivered from 22/06/2026 to 23/06/2026, by face-to-face consisting of two 7-hour sessions.
Courses
APS Leadership Edge is a cohort-based social learning program which will enable EL 2's to develop their leadership and management skills through a range of learning sprints and activities.
APS Leadership Edge Community is a social learning program which will enable EL 2's to develop their leadership and management skills through a range of resources, communities and activities.
This program introduces the principles, tools and techniques of Human Centred Design and how to apply them to service/policy design and implementation.
This course explores the importance of reflecting on the resilience of our organisations and learning from our response to the COVID-19 pandemic early on while the experience is fresh.
This course provides key elements for risk managers to learn key elements of risk management processes to focus on and implement in a crisis and to navigate the uncertainties of the future.
Take an in-depth look at shaping strategy with a sense of purpose and direction, using information and opportunities, showing judgement and common sense. Use environmental scanning and best practice models and tools to help anticipate the consequences and trade-offs of actions.
Resources
The Government writing handbook is a companion to the Australian Government Style Manual with greater focus on the craft of writing.
Services Australia’s Program Practice Frameworks can be used as standalone resources, or as suite of connected products to support staff when managing programs and projects, engaging with stakeholders and conducting analysis. The Frameworks feature focus areas which include a set of guidelines, applied tools, resources and links to other relevant and appropriate materials.