Relational leadership skills focus on the human side of connection and compassion, as the foundation to driving psychological safety, pro-integrity and organisational performance.
Coaching
Latest news

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APS Unlocked brings together new members of the APS to engage with experienced APS leaders and practitioners, sharing information and tips for a successful start in the APS.

Published
Self-awareness can enable mentors and coaches to be present to the needs of the recipient in a foundational and uplifting way.
Upcoming events

This course is delivered on 18/09/2025, by face-to-face consisting of one 8-hour session.

This course is delivered on 02/10/2025, by face-to-screen consisting of one 7-hour session.

This course is delivered on 13/11/2025, by face-to-screen consisting of one 6.5-hour session.

This course is delivered from 18/11/2025 to 25/11/2025, by face-to-face consisting of two 8-hour sessions.

This course is delivered on 18/02/2026, by face-to-screen consisting of one 6.5-hour session.

This course is delivered on 11/03/2026, by face-to-screen consisting of one 7-hour session.

This course is delivered on 11/03/2026, by face-to-screen consisting of one 6.5-hour session.

This course is delivered from 17/03/2026 to 18/03/2026, by face-to-screen consisting of two 8-hour sessions.

This course is delivered from 15/04/2026 to 29/04/2026, by face-to-screen consisting of three 3-hour sessions.

This course is delivered on 07/05/2026, by face-to-screen consisting of one 7-hour session.

This course is delivered on 13/05/2026, by face-to-face consisting of one 8-hour session.

This course is delivered on 03/06/2026, by face-to-screen consisting of one 6.5-hour session.

This course is delivered from 09/06/2026 to 16/06/2026, by face-to-face consisting of two 8-hour sessions.
Courses

Leaders who have the skills to foster and maintain meaningful relationships that inspire, empower and support others drive organisational success, as well as psychological and psychosocial safety within their teams.

The purpose of this ACCELERATE2Facilitate course is to provide participants with the opportunity to gain valuable skills and knowledge in facilitation techniques when delivering in a virtual environment.

The purpose of this ACCELERATE2Present course is to provide participants with the opportunity to gain valuable skills and knowledge in presentation techniques when delivering in a virtual environment.

The purpose of this ACCELERATE2Train course is to provide participants with the opportunity to gain valuable skills and knowledge in training techniques when delivering in a virtual environment.

The APS Graduate Development Program is a 10-month generalist development pathway offered to new APS graduates by the APS Academy.

APS Leadership Edge is a cohort-based social learning program which will enable EL 2's to develop their leadership and management skills through a range of learning sprints and activities.

APS Leadership Edge Community is a social learning program which will enable EL 2's to develop their leadership and management skills through a range of resources, communities and activities.

Access practitioner tools, practical guidance, resources and capability programs to align agency practices with the APS Mental Health Capability Framework.

Understand how to create and maintain high-performing teams where work is aligned with government priorities. Learn how to analyse and describe high-performing teams, identify the enablers and barriers, and explain the management practices required.

The course introduces participants to coaching conversations and the manager-as-coach model.

This course is designed to improve the way APS employees coach and manage others so they can deliver improved outcomes, ultimately resulting in higher APS productivity.

This program teaches the skills to respond to workplace and organisational conflict as a manager, including the tools to coach and support others.

The EL2 Leadership Program supports leaders to move beyond their technical expertise and develop essential management and leadership capabilities.

This workshop provides practical training for managers on how to effectively lead remote and hybrid teams in the Australian Public Service (APS). Participants will develop leadership skills, explore best practices for remote team management, and address common challenges such as communication, accountability, team culture, and well-being.

The Multicultural Organisation – Staff Awareness, Innovation and Capability (MOSAIC) digital learning magazine aims to enhance multicultural awareness in the APS.

The Regulatory Professional Practice Support Program has been designed to support regulatory practitioners to navigate immediate challenges and strengthen commonly required skills and capabilities.

The program strengthens the leadership capability of experienced senior executives to effectively deliver their key accountabilities.

This course strengthens the leadership capability of senior executives to effectively perform the expected range of high-level responsibilities.

The Senior Executive Stewardship program supports leaders to work together to drive stewardship and initiatives in a complex, challenging and dynamic public service environment, experiencing advances in technology, societal and geopolitical volatility and the changing expectations of our citizens.
Resources
This resource features 6 practical strategies to make your learning have a lasting impact on your performance.
Services Australia’s Program Practice Frameworks can be used as standalone resources, or as suite of connected products to support staff when managing programs and projects, engaging with stakeholders and conducting analysis. The Frameworks feature focus areas which include a set of guidelines, applied tools, resources and links to other relevant and appropriate materials.
The APS Academy has through Cathy Fussell created a series of, ‘How to…’ articles to provide guidance on what information and avenues are available.
Reflection is an important source of self-development and improvement and enhances your continuous learning experiences. It makes the learning that happens at work more productive because you are actively recalling and recognising what you learned.
It’s important to not only decide what skills and knowledge you want to develop, but also how you’re going to learn them. Use this downloadable development planning template to identify the learning experiences you’ll use to develop your skills and knowledge.
Comcare’s evidence-based Good Work Design resources can better support health, wellbeing, work participation and productivity, while creating psychologically safe teams.
In this video, APS staff from around the country answer the question: ‘What does working together in the APS mean to you?’
Inspire and support a continuous learning culture with these Continuous Learning conversation prompts.
A Psychosocial safety learning bite to support staff understand and contribute to psychological safety in the workplace.
A Psychosocial safety learning bite to support Team Leaders foster and contribute to psychological safety in the workplace.
This chart highlights continuous learning experiences that are the most available to APS people. It plots the frequency and distance from work for each experience.
Martin Seligman presents the ‘PERMA’ model which steps through five elements essential to human wellbeing and flourishing: positive emotions, engagement, relationships, meaning and achievement.
The APS Reform Office has created a website with resources and links on how public service agencies are implementing APS Reform initiatives.
Trauma-informed guidance to accompany the release of 'Set the Standard: Report on the Independent Review into Commonwealth Parliamentary Workplaces'. The Resource outlines trauma such as bullying, sexual harassment and sexual assault and its impacts.
Workplace bullying is repeated and unreasonable behaviour directed towards an employee or group of employees, that creates a risk to health and safety. The Headsup website has information and practical guides.
This series covers tools to respond to challenges, stresses, conflict and more at work. This episode explores the basics of Action Learning for digital courses and coaching.
These 'bite sized brain hacks' offer coaching in improving how you learn. This episode includes 3 strategies you can apply to fall in love with learning and build your curiosity.
This podcast episode highlights changes, developments and insights across the Learning and Development profession. Although aimed at L&D practitioners, it also offers insights and ideas for individual learning.
These principles will develop a continuous learning culture to support APS people, managers and leaders to take up their responsibility for learning.
Professor Robert Cialdini developed what he describes as ‘six universal principles of persuasion’. These fundamental human states allow leaders to increase the likelihood of influencing others.
Lisa Lahey (2017) explores how leaders can transcend habitual patterns, and considers how to navigate change and complexity.
What makes a leader sound compelling - even when delivering bad news? Speaker coach Noah Zandan analysed data on how visionary leaders talk. This TED talk looks at these key elements.
Caroline Webb (2018) discusses the ‘discover-defend axis’ which is a model showing that the brain has two ‘modes’ which shape the way humans interact.
Brene Brown informs leaders how they can give constructive and honest feedback from a place of engagement, rather than judgment. She calls it ‘Sitting on the same side of the table,’ as someone.
Gabriele Oettingen presents the ‘WOOP’ model which is a practical, accessible, evidence based mental strategy that people can use to find and fulfil their wishes and change their habits.