The Service Mapping 101 Guide is designed for you - APS staff working to improve human services. It equips you with the skills and knowledge to create service maps and use them as a tool for better decision-making.
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The Australian Policy Cycle designed by James Gulliver Hancock provides an easy to follow visual of the key milestones required for best practice government decision making.
Resources
Australia has the opportunity to make best use of our waste resources by recycling them to create new products. The Department of Climate Change, Energy, the Environment and Water have created a Sustainable Procurement Guide to assist in this decision making.
A ‘how to’ guide to service mapping for system stewards, policy makers and service providers working to improve human services.
The Department of Finance provides regulatory performance guidance to assist Commonwealth entities performing regulatory functions.
This video is recorded from the March APS Academy's Craft Conversations event for Implementation and Services Craft month in February 2022.