Human Centred Design 101

Contents

Apply Human Centred Design principles to complex problems or opportunities in the public sector. This program introduces the principles, tools and techniques of Human Centred Design and how to apply them to service/policy design and implementation. With the ultimate aim of creating better citizen-centric outcomes for clients and the community.

This content has been provided by by the BizLab Academy at the Department of Industry, Science, Energy, and Resources.

Participant benefits

  • Plan and manage projects using HCD.
  • Project scoping and problem definition.
  • User research and ethnographic techniques.
  • Data synthesis and insight generation.
  • Creative stimulus.
  • Ideation.
  • Prototyping.
  • Story-telling.

Suitable for

APS 3 - SES Band 3 and APS employees involved in service or policy design and implementation.

Considerations

Highly interactive, immersive and hands-on facilitated program. At the end of the program participants will access a library of techniques to use in their own context, projects and individual pieces of work.

Capability and User Level

This program aligns with the Engagement and Partnership Craft at the Practitioner level.

Related topics

Service design

 

Course Catalogue

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