Resources

The toolkit is for policymakers and those who deliver public services. The tools and methods included allow users to get to the heart of the needs of citizens and civil servants.

The Observatory of Public Sector Innovation at the OECD has curated a wide range of toolkits on service design for you to explore.

Comcover has produced a variety of risk management resources that provide information on risk, including examples of better practice risk management throughout the Commonwealth.

User research helps you learn about your users and create services to meet their needs. The Digital Transformation Agency provides a useful guidance on user research.

This Australian Government resource is designed to build evaluation into everyday practice across the APS.

This video is recorded from the November APS Academy's Craft Conversations event for Working in Government Craft month in October 2021.

Join a community of data and digital professionals at all levels of government. Connect with your peers, access training and learn from community meetups.

The Office of the Australian Information Commissioner (OAIC) is the independent national regulator for privacy and freedom of information.

The Office of the Australian Information Commissioner (OAIC) has a suite of learning resources to help you understand your responsibilities under Privacy and Freedom of Information legislation.

The Australian Public Service Commission (APSC) provides a range of resources to support diversity in inclusion in APS workplaces.