Resources

This ‘Practice Group’ was created to foster and support the use of deliberative practices in government. It contains papers researched and written on public deliberation.

The Promise of Co-design for Public Policy by Emma Blomkamp explores co-design in public policy. It was published in the Australian Journal of Public Administration.

The toolkit is for policymakers and those who deliver public services. The tools and methods included allow users to get to the heart of the needs of citizens and civil servants.

The Observatory of Public Sector Innovation at the OECD has curated a wide range of toolkits on service design for you to explore.

Comcover has produced a variety of risk management resources that provide information on risk, including examples of better practice risk management throughout the Commonwealth.

User research helps you learn about your users and create services to meet their needs. The Digital Transformation Agency provides a useful guidance on user research.

When establishing an APS Taskforce, the Australian Public Service Commission's Taskforce Toolkit provides a practical guide through every stage of the taskforce lifecycle, whether you're setting up, mid-operation or winding down your taskforce.

Developed by the Digital Transformation Agency, this guide provides direction on how you can design and build a service taking an agile and user-centred approach.

The Digital Transformation Agency provides guidance on the Service design and delivery process to support agencies to meet the Digital Service Standard criteria.

When commissioning services, the Commonwealth Procurement Framework sets out the basic rules for all Commonwealth procurements and and the way entities undertake their own processes.