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456 result(s) found, displaying 71 to 80Use this activity to agree and focus on the top tasks a user is trying to complete on your service.
You'll need to look at documents, run workshops and speak to different business areas
Collect everything you can find out about your content. This includes web pages, content types, content owners, or subject experts, users and metadata
Use online platforms and software to measure your content with metrics.
Knowing your users and their needs is the starting point for any product or service
Analyse and evaluate your content for accuracy, relevance, quality and performance. This helps to make decisions based on evidence.
How to plan for research, adapt your methods, recruit and interview, and analyse what you learn
You'll need to report your findings to get stakeholder support to action your findings and improve your content.
Design a bespoke workflow for sign-off. Run a workshop to discover where to remove current bottlenecks or ensure quality checks. This will help to progress your content maturity.
Create a journey map after your user research sessions. you will get a broad view of the whole user's experience and how your content could fit into that.