Lunch and Learn: How GovAI and AIDE are Leading AI Change in the APS
This presentation tells the story of how GovAI is approaching change management for the GovAI Chat trials and how the new AIDE division are utilising change management across their AI delivery and enablement work — not just what we're doing, but why we're doing it this way.
AI adoption is unlike most technology change. The tool is only part of the challenge. What makes it hard is that AI asks people to change not just how they work, but how they think about their own expertise, judgment, and value. Standard change approaches - send the comms, run the training, measure the uptake - don't reach that.
The throughline running through everything GovAI and AIDE are building is a simple but often overlooked idea: the hardest part of AI change management isn't the communication plan or the training rollout. It's the work that happens before all of that - genuinely trying to understand what's making AI adoption hard for people, and letting that understanding shape everything you build.
The resistance patterns we'll explore aren't fictional or assumed. They are what we're hearing every day in our AI adoption work across the APS, and we'll use them to show what an empathy-led approach to AI change actually looks like in practice.
*Please note this event will be recorded. You can view this video and other MasterCraft Series events here.
Presenters
Holly Luck
Holly Luck is driving engagement activities for GovAI across the APS. As GovAI Engagement Lead at the Department of Finance, Holly puts people at the centre of everything she does. She designs change management and onboarding experiences that meet people where they are, and builds the communities and communications that make AI adoption feel less like a mandate and more like an opportunity. Holly's approach is grounded in the belief that technology only works when the people using it feel genuinely supported.
Other panellist to be announced.
Facilitator
Anthony Dusan, APSC
Participant benefits
- Understand the real barriers to AI adoption in the APS - and why standard change approaches often miss them.
- See how GovAI and AIDE's change and engagement model is built around what people are actually experiencing, not what we assumed they needed.
- Walk away with a practical lens for leading AI change in your own agency or team.
Suitable for
All Staff
Category and User level
This learning experience aligns with the Working in Government Craft at the Foundation level.
Price
Free of charge.