Stakeholder engagement

The Centre’s purpose is to strengthen counter fraud arrangements across the Australian Government. It provides educational material, leading practice guides, toolkits and training.

Embed digital by default by promoting and championing digital ways of working.

An APS Integrity Hypotheticals – Conflict of Interest panel recording of discussion stemming from scenarios that highlight the grey (and not so grey) areas of Integrity decision making.

This decision tool helps public servants pick the right engagement technique for the problem at hand and includes a catalogue of such techniques to apply.

Building APS capability to use futures techniques in policymaking through horizon scanning, visioning and scenario planning.

Behavioural insights tools assist understanding human behaviour, which can inform policy design.

Hear what a day in the life at a Minister’s office is like and what is the role of a Department Liaison Officer and how do you communicate with them. And what happens when things don’t go to plan?

The First Nations Partnerships Playbook is an APS resource to guide public servants to build strong and enduring partnerships with First Nations peoples, communities and organisations.

The Government writing handbook is a companion to the Australian Government Style Manual with greater focus on the craft of writing.

Use this Allyship toolkit to better understand how to support behavioural change and cultural safety and to address racism and unconscious bias.

Community of Practice for EL1/EL2 counter fraud or risk officials to drive leading edge control testing capability in the Australian Government.

A checklist for designing, producing and procuring content that supports accessible quality learning and development in the APS. Included are links to information and free online tools that allow you to check content is compliant with the WCAG standards.

​​This guidance outlines the requirements of the Directions on Stewardship and provides further interpretation, advice, and case studies on the application of Stewardship.​

Community of Practice for EL1/EL2 counter fraud or risk officials to learn about fraud and corruption risk management.

​​The event was focused on pathways to more culturally informed engagement and partnership with First Nations communities and was led by Sam Jeffries with Dr Rachel Bacon.​

Services Australia’s Program Practice Frameworks can be used as standalone resources, or as suite of connected products to support staff when managing programs and projects, engaging with stakeholders and conducting analysis. The Frameworks feature focus areas which include a set of guidelines, applied tools, resources and links to other relevant and appropriate materials.

The relationship between ministers and officials is fundamental to our system of government. The foundation of that relationship, like any relationship, is mutual respect. Learn through insights from conversations at the political administrative interface.

The Charter of Partnerships and Engagement sets out principles for improving the way the APS puts people and business at the centre of policy, implementation and delivery.

The Department of Industry, Science, Energy and Resources provides an interactive guide to the ‘right’ engagement type to choose when engaging with stakeholders and citizens.

This is a tool to assess the maturity of supports an agency has in place to build capability to effectively engage.

The Guidance sets out the behaviours for improving the way the APS puts people and business at the centre of policy, services and delivery.

The Style Manual is for everyone who writes, edits or approves Australian Government content. Use it to create clear and consistent content that meets the needs of users.

The APS Academy has through Cathy Fussell created a series of, ‘How to…’ articles to provide guidance on what information and avenues are available.

Using data and digitisation for oversight and enforcement is increasingly part of the work of most regulators. This recorded panel discussion gives an overview for regulators who are not data specialists. Recorded in May 2022.

This Community is for Digital Profession members interested in human centred design, user experience, user research and service design. It is a safe and inclusive space to share best practice, connect with peers, share experiences, and solve shared problems.

Data.gov.au is the central source of Australian open government data. Anyone can access the anonymised public datasets, publicly-funded research data and datasets from private institutions that are in the public interest.

Providing a space for officials to collaborate, share best practice, and hear from industry and government experts, the Commonwealth Procurement and Contract Management Community of Practice is open to all Commonwealth officials.

Multiple different Impact Analysis processes are now required during new policy development. Five key Agencies have combined to share key resources you need to know when developing any new policy

Good contract management is an essential component in achieving value for money for Australian Government procurements. The Australian Government Contract Management Guide provides practical process guidance at a practitioner level for Commonwealth officials who manage contracts.

The Learning Quality Framework is a principle-based model for assessing, building, procuring and delivering high quality, effective and innovative learning experiences.

The case study examines the approach taken for the 2021 Census and a number of ‘firsts’ achieved in its successful delivery.

The Australian Public Service Commission provides practical tips and tools for engaging with stakeholders, particularly when establishing a taskforce.

A list of questions to give you a quick 'reality check' on your policy advice.

Australian Public Service Commissioner Dr Gordon de Brouwer’s June 2023 IPAA speech on his vision for the future of the public service.

The Policy Project is an initiative of the New Zealand Government to support individual who provide advice to decision makers, access relevant tools, advice and information.

The Guide to Policy Impact Analysis is intended to inform Australian Public Service policy making — ensuring that advice to government is accompanied by robust analysis, data and an accurate overview of the effects of proposed policies on our community.

A practical guide to help APS taskforces through every stage of the taskforce lifecycle.

In this video, APS staff from around the country answer the question: ‘What does working together in the APS mean to you?’

Use this checklist to review your decisions to ensure they are defensible. You can also use this if you are recommending a decision.

Find guidance papers and a directory of links to essential public administration resources to support the partnership between the APS and Ministerial offices.

The Aboriginal and Torres Strait Islander Cultural Capability Framework provides a basis for building the cultural capability of the Commonwealth public sector.

This video is recorded from the March APS Academy's Craft Conversations event for Implementation and Services Craft month in February 2022.

The Digital Profession Member Community helps you find opportunities to work across government, collaborate and share crucial digital talent on projects.

The APS Reform Office has created a website with resources and links on how public service agencies are implementing APS Reform initiatives.

This is the website and final report for the independent review panel of the the Australian Public Service (APS) led by David Thodey AO.

This video from AusIndustry Regional Managers provides practical ‘top tips’ for successful businesses engagement.

The National Regulators Community of Practice is an active network of public sector regulators from all 3 levels of government.

Professor Robert Cialdini developed what he describes as ‘six universal principles of persuasion’. These fundamental human states allow leaders to increase the likelihood of influencing others.

In this video, Brené Brown (2013) explains how to create a genuine empathic connection through understanding ourselves and our own fragilities.

Lisa Lahey (2017) explores how leaders can transcend habitual patterns, and considers how to navigate change and complexity.

Caroline Webb (2018) discusses the ‘discover-defend axis’ which is a model showing that the brain has two ‘modes’ which shape the way humans interact.

Brene Brown informs leaders how they can give constructive and honest feedback from a place of engagement, rather than judgment. She calls it ‘Sitting on the same side of the table,’ as someone.

This edition of audit insights outlines key messages from Auditor-General reports which have examined the rapid implementation of government initiatives.

Delivering for Australians outlines the Government’s reform agenda in response to the independent review of the APS.

This ‘Practice Group’ was created to foster and support the use of deliberative practices in government. It contains papers researched and written on public deliberation.

This framework helps public servants better engage with citizens, community and businesses.