Being clear about how we expect a policy will work in the real world – setting out an underpinning theory of change – will lead to more robust decisions.
Change management
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Upcoming events
This course is delivered on 13/10/2025, by face-to-screen consisting of one 6-hour session.
This course is delivered on 23/10/2025, by face-to-face consisting of one 8-hour session.
This course is delivered from 19/11/2025 to 20/11/2025, by face-to-screen consisting of one 7-hour and one 6.5-hour session
This course is delivered on 11/12/2025, by face-to-screen consisting of one 8-hour session.
This course is delivered on 05/03/2026, by face-to-screen consisting of one 8-hour session.
This course is delivered on 09/04/2026, by face-to-face consisting of one 8-hour session.
This course is delivered on 14/05/2026, by face-to-screen consisting of one 8-hour session.
This course is delivered on 18/05/2026, by face-to-screen consisting of one 6-hour session.
This course is delivered from 09/06/2026 to 10/06/2026, by face-to-screen consisting of one 7-hour and one 6.5-hour session
This course is delivered on 10/06/2026, by face-to-face consisting of one 8-hour session.
Courses
Takes an in-depth look at decision-making and the skills required to design, develop and deliver a briefing across a range of scenarios. Learn effective briefing techniques and workshop approaches.
The program focuses on developing APS Change Management capability to build the capacity for government to deliver well considered and well-planned change.
The Change Management Practitioner program is an online program offering extension learning to participants who have completed the Change Management Foundation Program.
This is an intensive course exploring change at the personal and organisational level. Understand concepts of resilience and develop techniques to be adaptable and responsive. Share thoughts and ideas on dealing with change with others.
This course explores the importance of reflecting on the resilience of our organisations and learning from our response to the COVID-19 pandemic early on while the experience is fresh.
What is the role of management and leadership in times of change? Explore personality types, identify and adopt models of change management and understand its application in the workplace.
The program strengthens the leadership capability of experienced senior executives to effectively deliver their key accountabilities.
The Senior Executive Stewardship program supports leaders to work together to drive stewardship and initiatives in a complex, challenging and dynamic public service environment, experiencing advances in technology, societal and geopolitical volatility and the changing expectations of our citizens.
Resources
Building APS capability to use futures techniques in policymaking through horizon scanning, visioning and scenario planning.
This professional community aims to deepen understanding of Change Management principles and approaches across the APS and provide opportunities for continued development.
Services Australia’s Program Practice Frameworks can be used as standalone resources, or as suite of connected products to support staff when managing programs and projects, engaging with stakeholders and conducting analysis. The Frameworks feature focus areas which include a set of guidelines, applied tools, resources and links to other relevant and appropriate materials.
The Department of Industry, Science, Energy and Resources provides an interactive guide to the ‘right’ engagement type to choose when engaging with stakeholders and citizens.
The Digital Professional Stream Strategy is a structured way to build and uplift the core digital expertise of leadership and the workforce. It outlines the 6 broad themes and signature initiatives that will bring the strategy to life and create momentum.
The APS Change Framework is for anyone managing change across the Australian Public Service.
Comcare’s evidence-based Good Work Design resources can better support health, wellbeing, work participation and productivity, while creating psychologically safe teams.
The Australian Public Service Commission provides practical tips and tools for engaging with stakeholders, particularly when establishing a taskforce.
The ATO share scenario-based group-discussion resources for leaders to use with their teams. At approx. 10-20 mins they are perfect for team meetings.
Professor Robert Cialdini developed what he describes as ‘six universal principles of persuasion’. These fundamental human states allow leaders to increase the likelihood of influencing others.
This OECD Legal Instrument outlines how countries can ensure that their public services are fit-for-purpose for contemporary policy challenges, and capable of taking the public sector into the future.
Brene Brown informs leaders how they can give constructive and honest feedback from a place of engagement, rather than judgment. She calls it ‘Sitting on the same side of the table,’ as someone.
In this TED talk, Jason Clarke (2010) analyses the change process and how to support people to embrace change.
This edition of audit insights outlines key messages from Auditor-General reports which have examined the rapid implementation of government initiatives.