Resources

Brene Brown informs leaders how they can give constructive and honest feedback from a place of engagement, rather than judgment. She calls it ‘Sitting on the same side of the table,’ as someone.

What makes a leader sound compelling - even when delivering bad news? Speaker coach Noah Zandan analysed data on how visionary leaders talk. This TED talk looks at these key elements.

Professor Robert Cialdini developed what he describes as ‘six universal principles of persuasion’. These fundamental human states allow leaders to increase the likelihood of influencing others.

Lisa Lahey (2017) explores how leaders can transcend habitual patterns, and considers how to navigate change and complexity.

In this video, Brené Brown (2013) explains how to create a genuine empathic connection through understanding ourselves and our own fragilities.

The Australian Public Service Commission provides practical tips and tools for engaging with stakeholders, particularly when establishing a taskforce.

This ‘Practice Group’ was created to foster and support the use of deliberative practices in government. It contains papers researched and written on public deliberation.

User research helps you learn about your users and create services to meet their needs. The Digital Transformation Agency provides a useful guidance on user research.

Delivering for Australians outlines the Government’s reform agenda in response to the independent review of the APS.

Community of Practice for EL1/EL2 counter fraud or risk officials to drive leading edge control testing capability in the Australian Government.