Resources

A ‘how to’ guide to service mapping for system stewards, policy makers and service providers working to improve human services.

In today’s fast changing work environment, having a culture where everyone feels empowered to speak up without negative consequences will help build trust and confidence in the APS. This is speak up culture and the essence of psychological safety.

Australia has the opportunity to make best use of our waste resources by recycling them to create new products. The Department of Climate Change, Energy, the Environment and Water have created a Sustainable Procurement Guide to assist in this decision making.

Gabriele Oettingen presents the ‘WOOP’ model which is a practical, accessible, evidence based mental strategy that people can use to find and fulfil their wishes and change their habits.

Brene Brown informs leaders how they can give constructive and honest feedback from a place of engagement, rather than judgment. She calls it ‘Sitting on the same side of the table,’ as someone.

Martin Seligman presents the ‘PERMA’ model which steps through five elements essential to human wellbeing and flourishing: positive emotions, engagement, relationships, meaning and achievement.

In her TED talk, ‘The power of believing that you can improve’ (2014), Carol Dweck discusses the ‘growth mindset’ which leaders can use to build their brain’s capacity to learn and solve problems.

Caroline Webb (2018) discusses the ‘discover-defend axis’ which is a model showing that the brain has two ‘modes’ which shape the way humans interact.

Lisa Lahey (2017) explores how leaders can transcend habitual patterns, and considers how to navigate change and complexity.

Any APS or Parliamentary Service employee (ongoing, non-ongoing or casual) may apply for an independent review of an action or decision that affects their employment. (subject to certain exceptions).