Influence, Negotiation and Persuasion
Explore aspects of influence and the psychology of persuasion. Understand how verbal and physical language affects interpersonal exchanges, including negotiations, meetings and briefings. Build your practical knowledge and experience through discussion and participation.
- Understand influence, negotiation and persuasion and its role in the workplace.
- Recognise how to confidently and respectfully influence through your actions and to negotiate clearly with managers, colleagues and others.
- Apply practical negotiation skills when you need to persuade and influence.
APS 3 - APS 6
Craft and User Level
This program aligns with the Engagement & Partnership Craft at the Foundation level.
Negotiation, Relationships, Communication, Conflict Resolution
This content has been provided by a third party in consultation with the APS Academy.