Conflict Resolution

Overview

This program teaches the skills to respond to workplace and organisational conflict. This practical skills-based program explores the causes of workplace conflict, ways  to identify and address the early signs, tools to reduce anxiety and talk skilfully about difficult issues and behaviours in a professional and resilient manner.

Participant benefits

• Have increased self-awareness around conflict and enhanced personal skill of self-regulation (managing oneself).
• Be able to respond to conflict to create choice rather than react.
• Be able to promote a collaborative approach to resolving conflict.
• Be able to influence others by modelling a non-anxious response.
• Promote a productive workplace that encourages respectful relationships.

Suitable for

APS 3 - APS 6

Craft and User Level

This program aligns with the Leadership & Management Craft at the Foundation level.

Related topics

Relationships, Conflict Resolution

This content has been provided by a third party in consultation with the APS Academy.