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111 results(s) found, displaying 21 to 30Collect everything you can find out about your content. This includes web pages, content types, content owners, or subject experts, users and metadata
Use the right documents to build your understanding of the user and communicate what you know.
Write user or job stories that describe why and how a user interacts with your service or information. Your stories will help to build out the foundations for creating content.
Create a user profile based on your user research. You will be building up a profile of your users' attitudes and behaviours
Use this activity to agree and focus on the top tasks a user is trying to complete on your service.
Create a journey map after your user research sessions. you will get a broad view of the whole user's experience and how your content could fit into that.
You'll need to look at documents, run workshops and speak to different business areas
Start by listing all of the content channels used by the agency.
Set up early and regular engagement to ensure continuous buy-in
Start by listing all of the content channels used by the agency