Lunch and Learn - Session 7: Building an advanced AI chatbot with your own data
The Department of Veterans' Affairs (DVA) has developed a new AI-powered chatbot named Poppy, designed to assist staff in efficiently searching and navigating information available on their CLIK website.
This GenAI tool offers several key benefits:
Faster access to complex information
Trusted, consistent guidance
Reduced demand on support teams
Improved outcomes & support for veterans
Presenter
Rahul Rai
Rahul Rai is a Senior Technical Consultant at the Department of Veterans' Affairs (DVA) with over two decades of experience in software engineering and architecture within the Canberra government sector. He currently specializes in generative AI solutions, data architecture, and cloud infrastructure.
His expertise in software development spans a wide range of technology stacks, including Java, C# .NET, C/C++, and full-stack web development. Rahul has successfully led large-scale enterprise IT projects that are both client and staff facing as a technical lead, including the recent development of GenAI capability for DVA using the GovAI platform.
He is dedicated to driving innovation in government projects by pioneering new technology and mentoring the next generation of engineers. His outlook on generative AI is highly positive, and he looks forward to seeing a world where GenAI is widely adopted in both business and government.
Facilitator
Daniel Parris
Daniel Parris is an Engagement Manager with GovAI, a whole-of-government program in the Department of Finance working to enable responsible and effective AI adoption across the Australian Public Service (APS). In his role, Daniel works with agencies to accelerate AI adoption through information sharing, capability building, and supporting cross-agency connections. He also oversees the APS AI Use Case Library, which is a central GovAI resource showcasing real-world AI applications in Government, promoting reuse, and fostering innovation across the public sector.
Before joining GovAI, Daniel worked across governance, sustainability, and policy settings. This included work on APS climate reporting, ESG research and methodology design for global investors, and academic research on sustainable finance and climate risk. Daniel has also facilitated group programs in diverse settings, from interactive public service workshops to immersive cultural experiences in remote Indigenous communities.
Participant benefits
Live demo of a working GenAI chatbot with government website data.
Learn how an advanced AI chatbot works and the technology behind it.
Learn how to use your own data as the knowledge-base with a chatbot.
Suitable for
All Staff
Category and User level
This learning experience aligns with the Digital Profession at the Foundation level.
Price
Free of charge.