Lunch and Learn - Session 5: Speed up claims processing with AI
The Department of Veterans’ Affairs (DVA) has developed a Proof-of-Concept AI tool called MyClaims to understand if AI could help tackle claims processing. The tool uses AI features such as visual language models and semantic search to extract and summarise medical information from complex documentation and has been developed using synthetic data. If implement, this approach has the potential to significantly reduce manual review time and improve accuracy for the DVA. The initiative demonstrates the way that early-stage AI experimentation can help improve government workflows.
Presenter
Alicja Mosbauer
Facilitator
Daniel Parris
Daniel Parris is an Engagement Manager with GovAI, a whole-of-government program in the Department of Finance working to enable responsible and effective AI adoption across the Australian Public Service (APS). In his role, Daniel works with agencies to accelerate AI adoption through information sharing, capability building, and supporting cross-agency connections. He also oversees the APS AI Use Case Library, which is a central GovAI resource showcasing real-world AI applications in Government, promoting reuse, and fostering innovation across the public sector.
Before joining GovAI, Daniel worked across governance, sustainability, and policy settings. This included work on APS climate reporting, ESG research and methodology design for global investors, and academic research on sustainable finance and climate risk. Daniel has also facilitated group programs in diverse settings, from interactive public service workshops to immersive cultural experiences in remote Indigenous communities.
Participant benefits
Learn how AI can be used to accelerate complex document analysis in government.
Understand how DVA is considering privacy safeguards and ethical considerations in AI pilots.
Suitable for
All Staff
Category and User level
This learning experience aligns with the Digital Profession at the Foundation level.
Price
Free of charge.