Resources

User research helps you learn about your users and create services to meet their needs. The Digital Transformation Agency provides a useful guidance on user research.

The Digital Profession Member Community helps you find opportunities to work across government, collaborate and share crucial digital talent on projects.

Professor Robert Cialdini developed what he describes as ‘six universal principles of persuasion’. These fundamental human states allow leaders to increase the likelihood of influencing others.

Gabriele Oettingen presents the ‘WOOP’ model which is a practical, accessible, evidence based mental strategy that people can use to find and fulfil their wishes and change their habits.

‘Broaden and Build’ theory explores how broadening our perspectives and actions, we tend to build important and lasting physical, intellectual, psychological and social resources.

Brene Brown informs leaders how they can give constructive and honest feedback from a place of engagement, rather than judgment. She calls it ‘Sitting on the same side of the table,’ as someone.

Martin Seligman presents the ‘PERMA’ model which steps through five elements essential to human wellbeing and flourishing: positive emotions, engagement, relationships, meaning and achievement.

Caroline Webb (2018) discusses the ‘discover-defend axis’ which is a model showing that the brain has two ‘modes’ which shape the way humans interact.

What makes a leader sound compelling - even when delivering bad news? Speaker coach Noah Zandan analysed data on how visionary leaders talk. This TED talk looks at these key elements.

Lisa Lahey (2017) explores how leaders can transcend habitual patterns, and considers how to navigate change and complexity.