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26 result(s) found, displaying 11 to 20A short video developed by the Government of South Australia on how (and why) the Online Accessibility Toolkit was created.
The APS Change Framework is for anyone managing change across the Australian Public Service.
The APS Learning Design Manual pulls together some practical principles, examples, useful links, and tools & templates to support designers throughout the learning design process.
A ‘how to’ guide to service mapping for system stewards, policy makers and service providers working to improve human services.
The Promise of Co-design for Public Policy by Emma Blomkamp explores co-design in public policy. It was published in the Australian Journal of Public Administration.
The Observatory of Public Sector Innovation at the OECD has curated a wide range of toolkits on service design for you to explore.
User research helps you learn about your users and create services to meet their needs. The Digital Transformation Agency provides a useful guidance on user research.
Developed by the Digital Transformation Agency, this guide provides direction on how you can design and build a service taking an agile and user-centred approach.
The Digital Transformation Agency provides guidance on the Service design and delivery process to support agencies to meet the Digital Service Standard criteria.
Nesta's online toolkit provides tools and resources to encourage innovative policy development.