APSLearn

APSLearn is available to public servants employed by an Australian Government agency. To register you will need to have an official government email account.

If you are a State, Territory or local government employee interested in participating in a particular learning offering on APSLearn, please fill out the Request APSLearn access form

If you don't already have an account, go to apslearn.apsacademy.gov.au/register. Simple fill out the form and click register. Only official Australian Government email addresses are permitted to register.

You will receive an email with a link to verify your email address. Once your account is verified, you will be able to login to APSLearn and access the range of courses, resources and live-learning available. 

An email will be sent to you (generally within 30 - 60 minutes).  If you have not received the email within this time frame please check your Spam / Junk folder. 

The email may take longer to be delivered due to the email security configuration of your department.  If you have not received the email within 24 hours, please contact your IT Support.  If they are unable to retrieve the email, contact the APS Academy via the Contact Us webform requesting the verification link be resent.

The most likely cause of this is that the verification link has timed out.  Please contact the APS Academy via the Contact Us webform for the verification link to be resent.

Under the login section on APSLearn click the section called ‘forgotten your password?” and enter your email address. You should then receive an email with a new temporary password. If you do not receive an email after 30 minutes, please contact the APS Academy via the Contact Us webform and the team will contact you.

Each account needs to have a unique email address. If you think you might have an account, you can complete the 'forgot password' prompt. If you do not receive an email you will most likely need to register.

Many agencies use Acorn for their internal LMS services. Unfortunately, you cannot merge accounts if your agency is using Acorn because it is separate to APSLearn. This means you will need to have two accounts. You can use the same email address for both accounts.

APS Academy learning experiences are available to Australian Public Servants.

If you are a State, Territory or local government employee interested in participating in a particular learning offering on APSLearn, please fill out the Request APSLearn access form

Login to APSLearn. You can view the course catalogue by selecting the ‘Catalogue’ button at the top right of your screen. Facilitated courses will be categorised as ‘Live Learning’ and eLearning is categorised as ‘Courses’. You can also use the search bar at the top middle of the page.   

Once logged into APSLearn click on the "My Learning" tab in the banner located near the top of the screen.  Click on the "View more" button located under your name and email address to view your details.  If you do need to update your details, update the necessary fields and then click "Save Changes".

If you have moved departments or have multiple accounts in APSLearn, you can request to have your accounts merged here.

An administrator will either approve or deny the account merge. This may take a few business days to action.  You will be notified via email of the outcome.

Login to APSLearn to book one of our facilitated courses or eLearning offerings. Once logged in, you can view and enrol in our range of eLearning and facilitated courses. If your course has a fee, you will need to pay by credit card. We only accept MasterCard or Visa credit cards.

No.  Each person needs to enrol themselves into courses, events, programs.

If you are enquiring about SES leadership programs, please feel free to contact leadership@apsc.gov.au

Payment is made by credit card.  We accept only MasterCard and Visa payment methods.

In most cases there is either a virtual MasterCard or Visa credit card issued to you.  Please contact your finance team for further information. 

If you have not been issued with a Departmental / Agency Credit Card we suggest you contact your manager or your Learning and Development team as they may be able to provide you with a credit card to use.

Unfortunately we are unable to process invoices for courses under the value of $10,000.  However you are able to download a tax invoice via APSLearn.  Please use the following step by step guide on how to download a tax receipt from APSLearn.

You are able to download a tax invoice via APSLearn.  Use this step by step guide on how to download a tax receipt from APSLearn.

If you have trouble downloading the tax invoice, please contact the APS Academy via the Contact Us webform.

All Live Learnings and courses offered by the APS Academy are GST exempt.

Course locations can vary, please refer to the course listing in APSLearn for specific locations.

We use various technologies to support virtual classes. Course details will outline what the types of technology you will require prior to your course commencing.

We recommend checking with your IT team to verify which applications your agency supports, as each agency IT network is configured differently. 

In some instances, you may not be able to access the online classroom tool through your agency IT network. If this is the case, you may need to use your personal device and home internet network. To access the course you will need:

• a work/personal internet network connection
• a compatible work/personal device with an active camera (laptop/tablet/webcam)
• a private and quiet space, this is to help maintain the security and the confidentiality of participants.

To register your interest in attending a course, you can put your name on the waitlist. To do this, login to APSLearn, select the course, and click ‘Express your Interest’. You will be notified once additional dates have been added to the course calendar. It's also worth keeping an eye out for course announcements via the APS Academy website and signing up to the monthly APS Academy MyAcademy newsletter.

As per the Terms and Conditions, requests to cancel, reschedule or arrange a substitute need to be made in writing. This can be done by contacting the APS Academy via the Contact Us webform.

Please note your booking has not been updated until the APS Academy has contacted you to confirm. 

You can read the APSLearn terms and conditions here: APSLearn terms and conditions.

Although participation in courses via webcam is preferred, you can participate without a webcam, as long as you meet the other access requirements. You must be able to join the meeting, view the facilitator and have audio to participate in the course.

The Academy may be able to deliver some courses in-house. Please view the APS Academy course offerings page for more details.

Alternatively, please complete and submit the enquiry form and a member of our team will be in contact with you.

A Reporting Officer can self-serve and run agency data reports from APSLearn- external site. This means the agency can see which employees (based on their profile) have completed what training within APSLearn- external site. Reporting Officers are a registered user of APSLearn who have a clear business requirement to access reporting functions. A Reporting Officer is generally a person from the agency L&D team. If you are unsure of who within your agency has Reporting Officer access or need to create one, please contact the APS Academy via the Contact Us webform.

For legacy data prior to the launch of APSLearn (1 January 2022), you will need to complete a Data Request Form- external site

The APS Learning Bank (LB) is a catalogue of non-curated solutions which can be reused “as is” or modified to suit an agency’s needs. It aims to centralise and coordinate the reuse and sharing of existing Learning & Development (L&D) solutions across Non-Corporate Government Agencies.  Learning Bank is designed for L&D practitioners.

Non Corporate Government Agencies L&D practitioners.