The APS Academy offers a wide range of learning options to support your work and career in the APS, including eLearning modules, and facilitated virtual and face-to-face courses. You can register for courses and complete eLearning modules through APSLearn, the APS Academy's Learning Management System (LMS).
You can explore the catalogue by visiting APSLearn. You can also find all the courses and resources here on the Academy website by using the search function or exploring each of the craft or profession pages.
How do I create an account?
If you don't already have an account, go to apslearn.apsacademy.gov.au/register. Simple fill out the form and click register. Only official Australian Government email addresses are permitted to register.
I have forgotten my APSLearn password - what do I need to do?
Under the login section on APSLearn click the section called ‘forgotten your password?” and enter your email address. You should then receive an email with a new temporary password. If you do not receive an email after 30 minutes, please send an email to firstname.lastname@example.org and the team will contact you.
How do I check to see if I have an account already?
Each account needs to have a unique email address. If you think you might have an account, you can complete the 'forgot password' prompt. If you do not receive an email you will most likely need to register.
Who can register for an APSLearn account?
APSLearn is available to public servants employed by an Australian Government agency. To register you will need to have an official government email account.
Why don't my old APSLearn login details work?
In January 2022, the APS Academy migrated its course services to a new learning management system (LMS). The APS Academy contacted all APSLearn users in December 2021 and again in January 2022 to seek users’ consent to transfer their data from the old LMS to the new one. If we didn’t receive your consent, we legally weren’t able to transfer your details into the new system. You can continue to access our offerings by creating a new profile at APSLearn.
I already have an Acorn account with my agency. Will I need a new one with APS Academy? Can I merge my profiles?
Many agencies use Acorn for their internal LMS services. Unfortunately, you cannot merge accounts if your agency is using Acorn because it is separate to APSLearn. This means you will need to have two accounts. You can use the same email address for both accounts. If you have multiple accounts in APSLearn, you can request to have the accounts merged.
Agency data requests - Does your agency have a Reporting Officer?
A Reporting Officer can self-serve and run agency data reports from APSLearn. This means the agency can see which employees (based on their profile) have completed what training within APSLearn. Reporting Officers are a registered user of APSLearn who have a clear business requirement to access reporting functions. A Reporting Officer is generally a person from the agency L&D team. If you are unsure of who within your agency has Reporting Officer access or need to create one, please contact the APS Academy. For legacy data prior 1 January 2022, you will still need to complete a Data Request Form- external site
How do I find facilitated and eLearning courses on APSLearn?
Login to APSLearn. You can view the course catalogue by selecting the ‘Catalogue’ button at the top right of your screen. Facilitated courses will be categorised as ‘Live Learning’ and eLearning is categorised as ‘Courses’. You can also use the search bar at the top middle of the page.
How do I book a course on APSLearn?
Login to APSLearn to book one of our facilitated courses or eLearning offerings. Once logged in, you can view and enrol in our range of eLearning and facilitated courses. If your course has a fee, you will need to pay by credit card.
Am I eligible to attend courses, programs and events?
APS Academy learning experiences are available to Australian Public Servants.
Attending an APS Academy course
Where are face-to-face courses held?
Course locations can vary, please refer to the course listing in APSLearn for specific locations.
What technology will I need to access my interactive virtual course?
We use various technologies to support virtual classes. Course details will outline what the types of technology you will require prior to your course commencing.
We recommend checking with your IT team to verify which applications your agency supports, as each agency IT network is configured differently.
In some instances, you may not be able to access the online classroom tool through your agency IT network. If this is the case, you may need to use your personal device and home internet network. To access the course you will need:
- a work/personal internet network connection
- a compatible work/personal device with an active camera (laptop/tablet/webcam)
- a private and quiet space, this is to help maintain the security and the confidentiality of participants.
There are no places available in my preferred course – what do I do?
To register your interest in attending a course, you can put your name on the waitlist. To do this, login to APSLearn, select the course, and click ‘Express your Interest’. You will be notified once additional dates have been added to the course calendar. It's also worth keeping an eye out for course announcements via the APSC website and MyAcademy monthly APS Academy newsletter (sign up via the website).
I can no longer attend my facilitated course or program – what do I do?
As per the Terms and Conditions, requests to cancel, reschedule or arrange a substitute need to be made in writing. This can be done by contacting the APS Academy via the Contact Us webform (Contact us | Australian Public Service Academy)
Please note your booking has not been updated until the APS Academy has contacted you to confirm.
What are the Terms and Conditions for an APSLearn course or program?
You can read the APSLearn terms and conditions here: APSLearn terms and conditions.
I do not have access to a webcam – can I still do my interactive virtual course?
Although participation in courses via webcam is preferred, you can participate without a webcam, as long as you meet the other access requirements. You must be able to join the meeting, view the facilitator and have audio to participate in the course.
Can the Academy deliver a course in-house, i.e. within my agency?
The Academy may be able to deliver some courses in-house. Please contact us to discuss options, including pricing and availability.