Conflict resolution
Upcoming events
This course is delivered on 06/08/2025, by face-to-screen consisting of one 7-hour session.
This course is delivered from 22/08/2025 to 11/11/2025, by face-to-face/face-to-screen (Hybrid), consisting of eight sessions of varying lengths.
This course is delivered from 25/08/2025 to 18/11/2025, by face-to-face/face-to-screen (Hybrid), consisting of eight sessions of varying lengths.
This course is delivered on 23/10/2025, by face-to-screen consisting of one 8-hour session.
This course is delivered on 27/11/2025, by face-to-face consisting of one 8-hour session.
This course is delivered from 17/03/2026 to 18/03/2026, by face-to-screen consisting of two 8-hour sessions.
This course is delivered on 17/03/2026, by face-to-screen consisting of one 7-hour session.
This course is delivered on 03/06/2026, by face-to-face consisting of one 8-hour session.
Courses
This course teaches the skills to respond to workplace and organisational conflict. This practical skills-based program explores the causes of workplace conflict, ways to identify and address the early signs, tools to reduce anxiety and talk skilfully about difficult issues and behaviours in a professional and resilient manner.
This program teaches the skills to respond to workplace and organisational conflict as a manager, including the tools to coach and support others.
Explore aspects of influence and the psychology of persuasion. Understand how verbal and physical language affects interpersonal exchanges, including negotiations, meetings and briefings.
The Multicultural Organisation – Staff Awareness, Innovation and Capability (MOSAIC) digital learning magazine aims to enhance multicultural awareness in the APS.
The program strengthens the leadership capability of experienced senior executives to effectively deliver their key accountabilities.
Resources
Any APS or Parliamentary Service employee (ongoing, non-ongoing or casual) may apply for an independent review of an action or decision that affects their employment. (subject to certain exceptions).
Guides and resources to support individuals and organisations to better understand, prevent and address workplace sexual harassment, including positive duty.
The event was focused on pathways to more culturally informed engagement and partnership with First Nations communities and was led by Sam Jeffries with Dr Rachel Bacon.
The Department of Defence hosts a quarterly community of practice (CoP) for APS Public Interest Disclosure practitioners.