Resources

This fact sheet from the Parliamentary Education Office explains the law-making process in the Australian Parliament. It describes where ideas for laws come from and law-making history.

Legislation provides a framework for acting with integrity. This includes the Public Service Act 1999, Public Service Regulations 1999 and Australian Public Service Commissioner’s Directions 2022.

The Commonwealth resource management framework governs how officials in the Commonwealth public sector use and manage public resources.

The main legislation governing the operation of the Australian Public Service (APS) is the Public Service Act 1999 (the ACT).

The Promise of Co-design for Public Policy by Emma Blomkamp explores co-design in public policy. It was published in the Australian Journal of Public Administration.

The Observatory of Public Sector Innovation at the OECD has curated a wide range of toolkits on service design for you to explore.

User research helps you learn about your users and create services to meet their needs. The Digital Transformation Agency provides a useful guidance on user research.

Developed by the Digital Transformation Agency, this guide provides direction on how you can design and build a service taking an agile and user-centred approach.

The Digital Transformation Agency provides guidance on the Service design and delivery process to support agencies to meet the Digital Service Standard criteria.

When commissioning services, the Commonwealth Procurement Framework sets out the basic rules for all Commonwealth procurements and and the way entities undertake their own processes.