Resources

The toolkit is for policymakers and those who deliver public services. The tools and methods included allow users to get to the heart of the needs of citizens and civil servants.

The Observatory of Public Sector Innovation at the OECD has curated a wide range of toolkits on service design for you to explore.

User research helps you learn about your users and create services to meet their needs. The Digital Transformation Agency provides a useful guidance on user research.

Developed by the Digital Transformation Agency, this guide provides direction on how you can design and build a service taking an agile and user-centred approach.

The Digital Transformation Agency provides guidance on the Service design and delivery process to support agencies to meet the Digital Service Standard criteria.

The model for great policy advice comprises of four key elements: Clear on intent; well informed; Practical to implement and Influential.

The Agile Policy Playbook provides tips and templates to help teams deploy Agile practices and tools to enhance their effectiveness.

Nesta's online toolkit provides tools and resources to encourage innovative policy development.

This resource from the NSW Government offers a model and tool that assists in deconstructing and defining public policy.

This course provides a platform for users to access public policy research as well as provide information on upcoming learning, events and networking opportunities.