Resources

The Government writing handbook is a companion to the Australian Government Style Manual with greater focus on the craft of writing.

Hear what a day in the life at a Minister’s office is like and what is the role of a Department Liaison Officer and how do you communicate with them. And what happens when things don’t go to plan?

A video outlining the Caretaker Conventions and providing guidance for APS employees on how to conduct themselves.

The Digital Professional Stream Strategy is a structured way to build and uplift the core digital expertise of leadership and the workforce. It outlines the 6 broad themes and signature initiatives that will bring the strategy to life and create momentum.

Lisa Lahey (2017) explores how leaders can transcend habitual patterns, and considers how to navigate change and complexity.

The Digital Transformation Agency provides guidance on the Service design and delivery process to support agencies to meet the Digital Service Standard criteria.

Developed by the Digital Transformation Agency, this guide provides direction on how you can design and build a service taking an agile and user-centred approach.

This guidance sets out the threshold of gifts and benefits which agency heads must declare publicly and sets out best practice on how this information should be published.

The Promise of Co-design for Public Policy by Emma Blomkamp explores co-design in public policy. It was published in the Australian Journal of Public Administration.

The Observatory of Public Sector Innovation at the OECD has curated a wide range of toolkits on service design for you to explore.