Resources

Behavioural insights tools assist understanding human behaviour, which can inform policy design.

The Digital Profession Member Community helps you find opportunities to work across government, collaborate and share crucial digital talent on projects.

Professor Robert Cialdini developed what he describes as ‘six universal principles of persuasion’. These fundamental human states allow leaders to increase the likelihood of influencing others.

Brene Brown informs leaders how they can give constructive and honest feedback from a place of engagement, rather than judgment. She calls it ‘Sitting on the same side of the table,’ as someone.

Caroline Webb (2018) discusses the ‘discover-defend axis’ which is a model showing that the brain has two ‘modes’ which shape the way humans interact.

Lisa Lahey (2017) explores how leaders can transcend habitual patterns, and considers how to navigate change and complexity.

In this video, Brené Brown (2013) explains how to create a genuine empathic connection through understanding ourselves and our own fragilities.

This video is recorded from the March APS Academy's Craft Conversations event for Implementation and Services Craft month in February 2022.

The case study examines the approach taken for the 2021 Census and a number of ‘firsts’ achieved in its successful delivery.

Use this checklist to review your decisions to ensure they are defensible. You can also use this if you are recommending a decision.