Resources

When commissioning services, the Commonwealth Procurement Framework sets out the basic rules for all Commonwealth procurements and and the way entities undertake their own processes.

This edition of audit insights outlines key messages from Auditor-General reports which have examined the rapid implementation of government initiatives.

The toolkit is for policymakers and those who deliver public services. The tools and methods included allow users to get to the heart of the needs of citizens and civil servants.

The Digital Transformation Agency provides guidance on the Service design and delivery process to support agencies to meet the Digital Service Standard criteria.

The Centres for Disease Control and Prevention from the United States Government offers useful resources and insights into the discipline of evaluation.

This resource guides users through methods to answer their evaluation questions and provides tools to plan and implement an evaluation.

The social media guidance provides a practical framework to help employees and agencies strike that balance in a reasonable and proportionate way.

This ‘Practice Group’ was created to foster and support the use of deliberative practices in government. It contains papers researched and written on public deliberation.

Professor Robert Cialdini developed what he describes as ‘six universal principles of persuasion’. These fundamental human states allow leaders to increase the likelihood of influencing others.

Developed by the Digital Transformation Agency, this guide provides direction on how you can design and build a service taking an agile and user-centred approach.