Resources

The Centres for Disease Control and Prevention from the United States Government offers useful resources and insights into the discipline of evaluation.

This resource guides users through methods to answer their evaluation questions and provides tools to plan and implement an evaluation.

The social media guidance provides a practical framework to help employees and agencies strike that balance in a reasonable and proportionate way.

This ‘Practice Group’ was created to foster and support the use of deliberative practices in government. It contains papers researched and written on public deliberation.

Professor Robert Cialdini developed what he describes as ‘six universal principles of persuasion’. These fundamental human states allow leaders to increase the likelihood of influencing others.

Developed by the Digital Transformation Agency, this guide provides direction on how you can design and build a service taking an agile and user-centred approach.

This guidance sets out the threshold of gifts and benefits which agency heads must declare publicly and sets out best practice on how this information should be published.

The Promise of Co-design for Public Policy by Emma Blomkamp explores co-design in public policy. It was published in the Australian Journal of Public Administration.

The Observatory of Public Sector Innovation at the OECD has curated a wide range of toolkits on service design for you to explore.

In this video, Brené Brown (2013) explains how to create a genuine empathic connection through understanding ourselves and our own fragilities.