Conflict Resolution for Managers

This program teaches the skills to respond to workplace and organisational conflict as a manager, including the tools to coach and support others. This practical skills-based program explores the causes of workplace conflict, ways to identify and address the early signs, tools to reduce anxiety and talk skilfully about difficult issues and behaviours in a professional and resilient manner.

This content has been provided by a third party in consultation with the APS Academy.

Participant benefits

Have increased self-awareness around conflict and enhanced personal skill of self-regulation (managing oneself).
Respond to conflict to create choice rather than react.
Promote a collaborative approach to resolving conflict.
Influence others by modelling a non-anxious response.
Apply tools to coach others in responding to conflict.