APSLearn terms and conditions
Registrations for APS Academy courses/programs are completed online via APSLearn.
Payment for courses/programs is by Credit Card only. APSLearn will generate a tax receipt which participants can have emailed to them.
Tax invoices are only available for transactions at or above $10,000.00 or in special circumstances.
Changes to nominated program attendees must be notified to the APS Academy before the course/program commencement date.
Note: Some courses/programs have pre-work activities and, therefore, any substitutions should be notified at least one week out from the commencement of the course/program. Contact firstname.lastname@example.org for any course/program substitutions.
Rescheduling and refunds
Requests for attendance rescheduling or refund must be made in writing (email is acceptable) and must be received 30 calendar days before the start of the course/program.
IMPORTANT: No refund of fees will be made for non-attendance or cancellations made within 30 calendar days of the program commencement date unless a request is made to the APS Academy to consider unforeseen circumstances (refer below).
The APS Academy may review its rescheduling and refund conditions under certain conditions. These are:
- medical: where a participant's medical condition has changed to such an extent that he or she is unable to attend.
- exceptional circumstances: that prevent the participant from attending the program. These must be supported by evidence and in some cases a written confirmation from the participant’s manager.
This will be assessed by the APS Academy on a case-by-case basis.
Fees relevant courses/programs are provided on the course/program page on APSLearn. Fees presented and paid represent the whole cost including any material expenses and are GST exclusive.
Fees will not incur GST if the payment is:
- between government-related entities
- the payment is covered by an appropriation
- the amount of the charge does not exceed the actual or anticipated cost of providing the good or service.
Goods and services provided to other entities (i.e. that are not a government-related entity) will incur a charge of 10% for GST if that good or service is normally a taxable supply for GST purposes.
Face-to-face delivery: Participants are responsible for provision of their own travel and accommodation arrangements for this type of delivery. If the program includes a residential, participants are not required to make accommodation arrangements for the duration of the program (commencement to close of program).
All face-to-face courses or events are delivered and managed in line with current COVID-19 regulations. If participants are unable to attend a face-to-face course due to COVID-19 restrictions they are requested to contact email@example.com as soon as possible.
Virtual delivery: Participants for virtual-facilitated courses are responsible for provision of the following:
- ensuring they are able to connect to the delivery tool. Participants must log in at least 15 minutes prior to the commencement of the course/program for any troubleshooting issues
- a work/personal Internet network connection
- a compatible work/personal device (laptop or tablet) with an active camera (although a webcam is preferred, it is not a requirement for most courses)
- a private and quiet space, this is to help maintain the confidentiality of other participants
Please note: Agency IT systems may not support access to online delivery tools - e.g. Zoom, Webex, Adobe Connect, Kahoot, etc. If connectivity using Agency IT systems is not possible, participants must be willing to use their own personal devices/internet connections to access and complete the course/program.
The APS Academy reserves the right to cancel, postpone or re-schedule courses/programs due to low enrolments or unforeseen circumstances. The Academy may also change fees, dates, locations, content, guests or conveners, or methods of delivery at its discretion. The Academy will endeavour to provide reasonable notice to participants of these changes.
The APS Academy accepts no liability for any losses incurred as a result of changes to the course/program details.
Your information is collected for the purpose of the Public Service Commissioner's functions under the Public Service Act 1999. This includes coordinating APS-wide training and career development opportunities and recording in the State of the Service report. It will be used for course administration, statistical analysis and evaluation of programs. Some details may be disclosed to your home agency for administrative and statistical and monitoring purposes. Your information may be used to distribute information about other Commission-run or sponsored opportunities and to maintain the Commission's databases. Occasionally mailing lists are made available to entities with related functions.
When taking part in online interactive learning courses, a virtual classroom tool will be used for the delivery of content. It is the participant’s responsibility to understand that by registering for APS courses delivered by the APSC and contracted third parties that they are agreeing to the operation and terms of the tools usage.
Sensitive information such as an attendee's dietary requirements and cultural identity may be retained on our databases for their future attendance at our programs.
For further information related to collection of personal information please refer to Collection Notices.