ABS Census program delivery case study
For the first time, the ABS took a user-centred design approach to understand the needs, behaviours, experiential preferences, and barriers in completing the Census.
- Learn how service delivery was approached for the Census 2021.
- Broaden your understanding of governance, partnerships and COVID-19 and how can apply in your work.
Suitable for APS 1 – SES 3
Craft and User Level
This case study aligns with the Implementation & Services Craft at the Foundation level.
Engaging stakeholders; Relationships; Service design
This content has been provided by the ABS.