Empathy is a useful resource in frontline interactions. Should we encourage a more systematic practice of empathy by non-frontline public servants?
Culture
Latest news
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Comcare is helping APS leaders and their teams to redesign their work using Curtin University’s SMART work design framework.
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Many cultures, one APS’ brings to life experiences of working in the APS as culturally and linguistically diverse employees through a collection of 12 individually crafted stories.
Courses
A foundational eLearning course for the Australian Public Service (APS) on respecting and understanding Aboriginal and Torres Strait Islander peoples and cultures.
The Cultural Capability Hub is a central repository of practical guidance and suggested resources to support staff to uplift their Aboriginal and Torres Strait Islander cultural capability.
This four-part workshop series, consisting of two themes, offers SES leaders a deep dive into unconscious bias for organisational change. Supported by follow-up workshops, SES leaders can share personal reflections and action plans.