Resources

The Digital Professional Stream Strategy is a structured way to build and uplift the core digital expertise of leadership and the workforce. It outlines the 6 broad themes and signature initiatives that will bring the strategy to life and create momentum.

Brene Brown informs leaders how they can give constructive and honest feedback from a place of engagement, rather than judgment. She calls it ‘Sitting on the same side of the table,’ as someone.

Caroline Webb (2018) discusses the ‘discover-defend axis’ which is a model showing that the brain has two ‘modes’ which shape the way humans interact.

Lisa Lahey (2017) explores how leaders can transcend habitual patterns, and considers how to navigate change and complexity.

The Digital Transformation Agency provides guidance on the Service design and delivery process to support agencies to meet the Digital Service Standard criteria.

This ‘Practice Group’ was created to foster and support the use of deliberative practices in government. It contains papers researched and written on public deliberation.

Professor Robert Cialdini developed what he describes as ‘six universal principles of persuasion’. These fundamental human states allow leaders to increase the likelihood of influencing others.

Developed by the Digital Transformation Agency, this guide provides direction on how you can design and build a service taking an agile and user-centred approach.

The Promise of Co-design for Public Policy by Emma Blomkamp explores co-design in public policy. It was published in the Australian Journal of Public Administration.

The Observatory of Public Sector Innovation at the OECD has curated a wide range of toolkits on service design for you to explore.