Resources

In this TED talk, Jason Clarke (2010) analyses the change process and how to support people to embrace change.

This OECD Legal Instrument outlines how countries can ensure that their public services are fit-for-purpose for contemporary policy challenges, and capable of taking the public sector into the future.

This edition of audit insights outlines key messages from Auditor-General reports which have examined the rapid implementation of government initiatives.

The Digital Transformation Agency provides guidance on the Service design and delivery process to support agencies to meet the Digital Service Standard criteria.

Professor Robert Cialdini developed what he describes as ‘six universal principles of persuasion’. These fundamental human states allow leaders to increase the likelihood of influencing others.

Developed by the Digital Transformation Agency, this guide provides direction on how you can design and build a service taking an agile and user-centred approach.

The Promise of Co-design for Public Policy by Emma Blomkamp explores co-design in public policy. It was published in the Australian Journal of Public Administration.

The Observatory of Public Sector Innovation at the OECD has curated a wide range of toolkits on service design for you to explore.

Digital Profession quick guides help you with basic concepts and ideas to integrate modern ways of working in your organisation.

User research helps you learn about your users and create services to meet their needs. The Digital Transformation Agency provides a useful guidance on user research.