Effective Communication

Note: This course was previously named Compelling Communication.

Almost everything we do in the workplace involves communication and our overall job effectiveness is strongly influenced by how well we communicate. In the APS, we require the ability to present information clearly, concisely and in a compelling manner, going to the heart of the issue with speed and clarity.

Effective communication is about being able to deliver strategic and operational information quickly and clearly to a specific target audience or individual. As such, effective communication takes into account the needs and characteristics of the specific audience.

Participants should bring two current samples of writing when they attend. These may be emails, briefs, reports, or other writing from the workplace. Editing practice can be applied directly to their own work. All writing remains confidential and will not be shared or discussed.

This content has been provided by the APS Academy.

Participant benefits

Define the factors affecting communication.
Draft appropriate forms of written communications for APS and government leaders (e.g. SES).
Explain the factors involved in successful spoken word communication across a number of contexts/situations.
Draft relevant, timely correspondence in a clear, understandable language that addresses the needs of the public/communities.

Suitable for

APS 1 - EL 2

Category and User Level

This learning experience aligns with the APS People Craft at the Foundation level.

Considerations

There is a pre-work component that is required to be completed prior to the commencement of the program.

Price

$2000 per attendee. Payment by credit card.

Course Catalogue