Effective Communication

Almost everything we do in the workplace involves communication and our overall job effectiveness is strongly influenced by how well we communicate. In the APS, we require the ability to present information clearly, concisely and in a compelling manner, going to the heart of the issue with speed and clarity.

Effective communication is about being able to deliver strategic and operational information quickly and clearly to a specific target audience or individual. As such, effective communication takes into account the needs and characteristics of the specific audience.

This content has been provided by the APS Academy.

Note: This course was previously named Compelling Communuication.

Participant benefits

• Define the factors affecting communication.
• Draft appropriate forms of written communications for APS and government leaders (e.g. SES).
• Explain the factors involved in successful spoken word communication across a number of contexts/situations.
• Draft relevant, timely correspondence in a clear, understandable language that addresses the needs of the public/communities.

Suitable for

APS 1 - EL 2

Considerations

Participants should bring two current samples of writing when they attend. These may be emails, briefs, reports, or other writing from the workplace. Editing practice can be applied directly to their own work. All writing remains confidential and will not

Craft and User Level

This program aligns with the Working in Government Craft at the Foundation level.

Related topics

Communication