Empathy is a useful resource in frontline interactions. Should we encourage a more systematic practice of empathy by non-frontline public servants?
Culture
Latest news
Published
Comcare is helping APS leaders and their teams to redesign their work using Curtin University’s SMART work design framework.
Published
Many cultures, one APS’ brings to life experiences of working in the APS as culturally and linguistically diverse employees through a collection of 12 individually crafted stories.
Courses
A foundational eLearning course for the Australian Public Service (APS) on respecting and understanding Aboriginal and Torres Strait Islander peoples and cultures.
The Cultural Capability Hub is a central repository of practical guidance and suggested resources to support staff to uplift their Aboriginal and Torres Strait Islander cultural capability.
Footprints is a framework that supports APS employees to continually increase and enhance their cross-cultural knowledge and understanding.
This four-part workshop series, consisting of two themes, offers SES leaders a deep dive into unconscious bias for organisational change. Supported by follow-up workshops, SES leaders can share personal reflections and action plans.
Resources
The Australian Taxation Office have developed a video series now available to the APS on insider threats and how to spot them.
The Aboriginal and Torres Strait Islander Cultural Capability Framework provides a basis for building the cultural capability of the Commonwealth public sector.