Empathy is a useful resource in frontline interactions. Should we encourage a more systematic practice of empathy by non-frontline public servants?
Culture
Latest news
Published
Many cultures, one APS’ brings to life experiences of working in the APS as culturally and linguistically diverse employees through a collection of 12 individually crafted stories.
Published
Comcare is helping APS leaders and their teams to redesign their work using Curtin University’s SMART work design framework.
Courses
A foundational eLearning course for the Australian Public Service (APS) on respecting and understanding Aboriginal and Torres Strait Islander peoples and cultures.
The Cultural Capability Hub is a central repository of practical guidance and suggested resources to support staff to uplift their Aboriginal and Torres Strait Islander cultural capability.
Footprints is a framework that supports APS employees to continually increase and enhance their cross-cultural knowledge and understanding.
This four-part workshop series, consisting of two themes, offers SES leaders a deep dive into unconscious bias for organisational change. Supported by follow-up workshops, SES leaders can share personal reflections and action plans.
Resources
The Australian Taxation Office have developed a video series now available to the APS on insider threats and how to spot them.
The Aboriginal and Torres Strait Islander Cultural Capability Framework provides a basis for building the cultural capability of the Commonwealth public sector.