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Evaluation

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  • APS L&D Good Practice Guide
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Evaluation help agencies assess the effectiveness, relevance, and ongoing value of learning programs. The Learning Evaluation Handbook and structured surveys ensure a consistent, evidence-based review process beyond simple completion stats or occasional feedback. These tools enable continuous improvement, efficient resource use, and confidence that learning stays aligned with changing business needs.

Case Study: How the APS Academy evaluates courses

How the APS Academy evaluates the effectiveness of L&D courses.

Learner surveys: implementation

Tips for administering learner surveys successfully and reminders about ethics, privacy and security.

Learner surveys: the anatomy of a survey

A step-by-step guide to reviewing learner surveys as a whole. What makes a good learner survey? What are its key components?

Learner surveys: writing questions

A checklist to help write and review learner survey questions. Plus, a summary of the question types available to you.

Evaluating Learning & Development - getting started

How to get started evaluating L&D in the APS. Keep evaluation simple and focused on key, useful data that provides actionable insights. Plan well by defining what to measure, how to measure it, and establish Key Evaluation Areas (KEAs).

Learner surveys: an introduction

Introducing our resource collection for L&D practitioners who are developing learner surveys. Find out what learner surveys are good for and when to use them.

Learning Evaluation Resource Hub

This Hub supports APS staff to efficiently and effectively evaluate their agency's learning evaluation activities. It includes practical guides and templates, case studies showcasing APS agency practices, and resources.
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Last updated
16 April 2026

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