Modern ways of working

The need for modern ways of working

The Australian Government, like others around the world, must continue to change the way it works and accelerate its digital transformation. People expect access to services on any device, at any time, anywhere. At the same time, governments are being asked to do more with less, prioritise investments and continually measure the benefits of what they do.

Digital transformation challenges not only how we lead our teams, but how we think about our work and our own leadership. This change isn’t easy. We are being told to lead teams to ‘work agile’, be ‘user-centred’ and to ‘deliver iteratively’. But what does this actually mean?

Transforming the way we work is as much about mindset as it is about tools, techniques and technology. We need a common language and shared understanding of digital transformation to make the change easier.

Digital transformation is about delivering improvements to policy, process and technology to better meet user needs.

It uses evidence-based decision-making and technology to improve the experiences of people using both front- and back-end systems. It’s a new way of working that encourages organisations to constantly improve and adapt to people’s expectations in a fast-changing world.

Through digital transformation, organisations reform how they operate and how they deliver value to their users. It creates efficiencies and can lead to cost savings, as focus is placed on designing and building the right solution.