Digital Service Standard
The Australian Government's Digital Service Standard provides a set of best-practice requirements for designing and delivering high-quality digital services. It supports agencies to create services that are user-centred, inclusive, secure and effective, while aligning with the Government's vision for simple, secure and connected public services.
Participant benefits
- Build awareness of contemporary best practice in government digital service design and delivery.
- Gain practical insights into creating services that are easier for people and businesses to use.
- Strengthen their understanding of accessibility, inclusion and user-centred design principles.
- Improve their ability to support trusted, secure and responsive digital experiences.
- Apply a consistent framework when planning, developing or enhancing digital services across the APS.
Why is it important in Learning Design?
Digital learning is often a service experience, not just a course. Learners may need to find a program, enrol, access content, complete activities, download resources, receive confirmation and apply learning after completion. If these steps are unclear, inaccessible or fragmented, the learning experience suffers before the learning itself begins. The Digital Service Standard supports a more consistent and user-centred approach to these digital touchpoints.
This matters for the APS because whole-of-government learning should be easy to find, inclusive and fit for purpose. The current standards apply to new public-facing and staff-facing government services. This means L&D teams should consider the standard early when designing new digital learning services, rather than treating it as a final compliance check.
What this resource covers
- The requirements and principles for designing and delivering digital government services.
- Ten criteria that guide service teams through the design, development and ongoing improvement of digital services.
- Approaches for understanding user needs, improving accessibility and ensuring inclusion.
- Guidance on building trusted, secure and connected digital services across government.
- Expectations for monitoring, evaluating and continuously improving service performance.