Digital Service Standard

The Australian Government's Digital Service Standard provides a set of best-practice requirements for designing and delivering high-quality digital services. It supports agencies to create services that are user-centred, inclusive, secure and effective, while aligning with the Government's vision for simple, secure and connected public services.

Participant benefits

• Build awareness of contemporary best practice in government digital service design and delivery. 
• Gain practical insights into creating services that are easier for people and businesses to use. 
• Strengthen their understanding of accessibility, inclusion and user-centred design principles. 
• Improve their ability to support trusted, secure and responsive digital experiences. 
• Apply a consistent framework when planning, developing or enhancing digital services across the APS.

What this resource covers

• The requirements and principles for designing and delivering digital government services. 
• Ten criteria that guide service teams through the design, development and ongoing improvement of digital services.
• Approaches for understanding user needs, improving accessibility and ensuring inclusion. 
• Guidance on building trusted, secure and connected digital services across government. 
• Expectations for monitoring, evaluating and continuously improving service performance.