Data and digital literacy skills: Technical Proficiency and Problem Solving

Identify needs and problems, and resolve conceptual problems and problem situations in digital environments. Use digital tools to innovate processes and products. Keep up to date with the digital evolution.

This learning experience has been provided by Digital and Data Professions.

Innovate with digital tools

Try new digital tools and services.

• 7 best tips to learn and master a new technology

Learning and self-development

Understand digital practices and identify personal capability gaps. Participate in learning opportunities.

• The Digital Competence Wheel (digital-competence.eu)
• Career Pathfinder (digitalprofession.gov.au)

Manage devices and resolve problems

Understand the common types of connections (e.g. wired, Wi-Fi, Bluetooth) and the basics of how they work. Connect devices to services when supplied with credentials. Know when and what to refresh/restart/reboot to solve common issues.

• 7 common tech problems and how to solve them
• Be your own trouble shooter

Operate digital devices and tools

Use software, apps and services to achieve business outcomes. Import and export data from apps and services. Configure key settings in apps.

• Import or export text (Excel)

Suitable for

All staff.

Category and User Level

This resource aligns with the Working in Government Craft at the Foundation level.