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How is empathy practiced in public service?

Published
Empathy is a useful resource in frontline interactions. Should we encourage a more systematic practice of empathy by non-frontline public servants?
An illustrative picture of a pink highlighter pen being used on the word ‘empathy’ in a sentence of text.

Two new Finance courses available

Published
‘Broader Economic Benefits’ explains measures to promote domestic economic growth through procurement. ‘Exercising Procurement Delegations’ boosts understanding of the procurement framework.
Finance Procurement Basics

Advanced Research Training for Australian public servants

Published
Many Australian public servants have completed some form of advanced research training. Opportunities exist for the APS to access scholarships or other programs to enhance skills, knowledge and capability.
An AI generated illustrative image that features a stack of books with images of the world, syringes, pipettes, graphs and other scientific shapes surrounding the books.