Office of the Commonwealth Ombudsman

Contents

What is it?

The Office of the Commonwealth Ombudsman oversees the administrative actions of Australian Government agencies and certain other organisations to help ensure people are treated fairly and reasonably. Its functions include handling complaints, conducting investigations, monitoring government activities and promoting improvements in public administration.

The Commonwealth Ombudsman provides access to publications, investigation reports, better practice guides, factsheets and other resources to support effective administration, complaint handling and integrity-related responsibilities.

Why is it important?

The Commonwealth Ombudsman’s resources provide practical guidance and insights from investigations and oversight activities to help public sector employees identify administrative issues, improve decision-making and strengthen accountability. Accessing these resources supports fair and transparent government services and continuous improvement in public administration.

Participants benefit

Apply better practices to support fair and effective complaint handling.
Access guidance on public interest disclosures and integrity-related responsibilities.
Identify opportunities to improve administrative processes and service delivery.
Draw on investigation findings and recommendations to inform decision-making.
Recognise emerging risks and systematic issues affecting public administration.

Suitable for

All staff, particularly employees involved in complaints handling, integrity functions, governance, public interest disclosures, risk management and service delivery.

Considerations

The source information does not identify specific training products, learning pathways or completion requirements. Learners should review the Commonwealth Ombudsman website for further information.

What this resource covers

Better practice guides and factsheets providing practical advice on complaint handling and administrative processes.
Resources explaining public interest disclosure processes and responsibilities.
Investigation reports and recommendations identifying administrative issues and opportunities for improvement.
Publications and oversight findings examining integrity, accountability and government service delivery.
Reports and other materials highlighting systematic issues and developments across areas of public administration.