Digital transformation based on services, not IT systems
By Peter Lechlein, APSC
The Department of Agriculture, Water and the Environment (DAWE) is designing new digital services to improve the Australian agricultural export experience.
A digital transformation journey can be long. DAWE’s approach delivers lots of small, regular and incremental changes that add up to make a substantial difference to Australia’s agricultural industry.
Jordan Hatch is Assistant Secretary Digital Strategy at DAWE. Jordan shared with the Digital Profession his experience of operating models for transformation. Jordan emphasises two priorities for effective digital transformation:
- prioritising user needs over internal constraints
- starting with the ‘steel thread’ that runs through the whole service, to prove it can work and be built upon.
Jordan stresses the importance of changing our worldview from being based on the internet technology systems we manage to the service we provide for users.
He says a combination of old and new systems will often be needed to support better government services, and reinforces that agencies need to:
- focus on the whole service, including the processes and humans that support it
- join forces with business areas and regulators to find opportunities to reform the regulation and technology in lockstep.
Watch Jordan’s 10 minute presentation from 'Public Service of the Future: Contemporary operating models to deliver better outcomes for all Australians.'